Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.
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No audio for phone calls

jjonathan313
Beginner
1,060 Views

I have the app installed and all other features function but the audio during a phone call. Is there anything I need to do?

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DeividA_Intel
Moderator
1,018 Views

Hello jjonathan313, 



Thank you for posting on the Intel® communities. I understand that you have some inquiries about the Intel® Unison™ app. 

 


In order to better assist you, please provide the following:  



1. Did the app come Pre-Installed? 

2. What is the operating system version and build? 

3. What is the unison PC App version? 

4. What is the iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version? 

5. What is the Computer Brand, model, and Intel Processor? 

6. What is the intel Wi-Fi & Bluetooth adapter model used and version? 

7. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

8. Are you using a speaker or a headset for the call? It is wired or wireless?



 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Moderator
981 Views

Hello jjonathan313,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Moderator
925 Views

Hello jjonathan313, 


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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