Intel Unison not starting up upon booting

[TaChonkerz]

Here's what I think the issue is:

Intel unison not being showing in

• task manager - startup
• msconfig - services
• task scheduler 

Here's what I've done so far to attempt to fix the issue:

• uninstalled and reinstalled intel unison
• enabled unison to run in background in the app
• enabled unison to start when windows starts in the app
• basic windows troubleshooting sfc, dism, etc

I don't know what the issue is. Is this a bug that everyone's experiencing or is it just me?

[Alberto_R_Intel]

TaChonkerz, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was the Intel® Unison app working/starting fine before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

 Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello TaChonkerz, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello TaChonkerz, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician

[MTD11]

I had the same issue with my Intel Unison Application. 

I ended up doing the following steps to work around the issue:

First, create a shortcut to the Intel Unison Application:

1. Press Win + R to open the Run Tool
2. Type shell:AppsFolder inside Run's Open box
3. Press Enter to open the Apps folder
4. Scroll the Intel Unison App icon, right click on the icon and select "Create shortcut"
5. Highlight the shortcut you just created by clicking on it, then press Ctrl + X to cut the shortcut to your clipboard

Next, move that shortcut to the Windows Start-up folder:

1. Press Win + R to open the Run Tool
2. Type shell:startup in the open box
3. Press enter to open the Startup Folder
4. Paste (Ctrl + V) the Shortcut created above into folder

this worked for me and ensured that the application started when the computer started or logged in. 

For the moderators:

- this is a new computer (brand new 11/2023) in which the software was pre-installed. 

- the behavior has been consistent since the computer was received -- i.e., as far as I know this has been an ongoing problem.