Intel Unison "Connection Lost, Check that your PC is connected to the internet".

[G_Green]

I am setting up brand new 16" HP Spectre x360 2 in 1. I am not able to setup intel unison app and keep getting this error even though my wifi and bluetooth is working fine. Can't seem to figure out what is wrong.

[JeanetteC_Intel]

Hello G_Green,

Thank you for posting in Intel Communities.

We would like to know more about your system details to fully understand where the issue truly lies. Kindly share a screenshot of the error you were getting while setting up the Unison app. Additionally, we highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

We hope to hear from you soon.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[G_Green]

Hi 

Please see attached snippet for error and sys configuration.

[JeanetteC_Intel · Accepted solution]

Hello G_Green,

Thank you for sharing the requested files.

Kindly follow the steps from this reference article below:

Error Message of “Connection Lost” for Intel® Unison™ PC App

It is highly recommended to download and install the latest drivers from your system manufacturer's driver page.

• Intel WLAN Driver - 22.230.0.8 Rev.A
• Intel Bluetooth Driver - 22.230.0.2 Rev.A

Feel free to let me know if you have questions or clarifications.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[G_Green]

Installed the suggested drivers and rest the Unison App and it worked. Much thanks!

[JeanetteC_Intel]

Hello G_Green,

We're glad to know our recommendations helped.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

Jeanette C.

Intel® Customer Support Technician