Intel unison doesn't have the extended display icon

[spann]

I'm using a Lenovo slim pro 9i and an iPad mini 6th gen, but in Intel Unison, there's no extended display button on the left side bar. The laptop I'm using has a Core i9-13905H, and it does have the Intel Evo sticker on it. (It's this one, https://www.lenovo.com/us/en/p/laptops/lenovo/lenovo_slim_series/lenovo-slim-pro-9i-gen-8-(16-inch-intel)/len101l0038, and it shows Intel Evo in the photos too.)

I downloaded the drivers from https://www.intel.com/content/www/us/en/download/785253/intel-unison-enhanced-capabilities-package.html too, but it did not change anything.

How do I use my iPad with extended display? Thanks in advance.

[DeancR_Intel]

Hi spann,

Apologies for the delay in my response

To help me further identify the problem and offer you a solution, kindly provide the following details:

• Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

• Please share with us a video showing the issue that you have.

Thank you for your cooperation

Best regards,

Dean R.

Intel Customer Support Technician

[spann]

I'm not sure how to make a video to display the issue, but normally, there should be an icon in the bottom left corner above "settings" that would allow me to use my ipad as an extended display.

[DeancR_Intel]

Hi spann,

I suggest trying the steps below:

Step 1: To check Intel® Unison™ Extended Display feature system requirements.

Refer to Premium Features and recommended system requirements.

Step 2: To install Intel® Unison™ Extended Display

If Extended Display icon cannot be found in Intel® Unison™ PC App, install the enhancement package (it is mandatory for Premium feature) by download from Intel® Unison™ app additional driver 

Or Extended display > Show me how > Download package.

1] Extract downloaded file

2] Right click Certificate.cer and Install certificate.

Select Local Machine → Place all certificates in the following store -> Trusted Root Certification Authorities → Finish.

 

Let us know if you encounter any issue

Best regards,

Dean R.

Intel Customer Support Technician

[spann]

The download link only provides a .exe - there is nothing to extract, and no Certificate.cer file. My laptop is an intel evo laptop.

[OrekiH]

Based on my knowledge the extended display is a premium feature of Intel Unison. For you to achieve the premium feature, your laptop/pc must be a vpro/evo. Check this link https://www.intel.com/content/www/us/en/support/articles/000092322/software/software-applications.html

[DeancR_Intel]

Hi spann,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi spann,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

[spann]

Fyi, it still doesnt work, i just gave up.