No audio on calls

[Cilldara]

Everything else is working fine including that the other party on a call can hear me, so the mic is working. However, I hear nothing: no dial tone or any sound of any sort.

I have a Dell Precision 3460 SFF, the processor is 12th Gen Intel(R) Core(TM) i7-12700 2.10 GHz. My headset is a Logitech USB Headset H340. My phone is an iPhone 13.

I have tried much troubleshooting such as disabling all other audio output/input devices, updating drivers, making sure the the headset is set as the default communications device, and so on, but I have not gotten anywhere yet.

Hopefully you can help.

[Alberto_R_Intel]

Cilldara, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Baakya]

Try swapping output sound devices it works~

[Alberto_R_Intel]

Hello Cilldara, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Cilldara]

Thanks Alberto. Apologies for the delay in getting back to you - I had difficulty logging in again after the switchover here. I've attached the SSU report.

Also, regarding Baakya's post above. The behaviour continues even with other audio devices.

[Alberto_R_Intel]

Cilldara, You are very welcome, thank you very much for sharing the SSU report.

No problem at all, we will now do further research to try to find a possible solution to this scenario. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Cilldara, I just received an update on this matter.

After reviewing the case, for this scenario, it is important to mention that Intel® Unison works well on Intel® Evo hardware pre-installed with a built-in mic/speaker, wireless, and Bluetooth. It cannot use USB wireless dongle. 

Audio issues might be due to USB or Bluetooth headsets. So, in this circumstance, the system does not meet minimun requirements.

Please verify the link below for "What Are the System Requirements for the Intel® Unison™ App?"

https://www.intel.com/content/www/us/en/support/articles/000092322/software/software-applications.html

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Cilldara, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Cilldara, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician