Pairing the Desktop App with the iOS app fails every time.

[Bram_Buysers]

Pairing the Desktop App with the iOS app fails every time.
I am using an iPhone 15 with iOS 18.2.
My laptop is an HP EliteBook 840 14-inch G11 Notebook PC.
Processor: Intel(R) Core(TM) Ultra 5 125U, 1300 MHz, 12 cores, 14 logical processors
Installed physical memory (RAM): 32.0 GB
Operating system: Microsoft Windows 11 Enterprise
Version: 10.0.22635 Build 22635

[RandyT_Intel]

Hi Bram_Buysersv, 

To help address the issue you’re experiencing, please kindly perform the following steps and share your observations with me afterwards. I have attached an article below that outlines these common steps to address the issue. 

Troubleshooting Steps: 

• Intel® Unison™ App Bluetooth Pairing Failure

Please let me know if these steps work for you.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Bram_Buysersv, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Bram_Buysersv, 

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician