Phone Call

[Asher929]

Hello. So I have a problem, everytime trying to call from PC I can't hear anything, and this person can't hear me. I don't know what I can do. I really do everything on this app except this, yes, I can call, this call is going, but without any sound. I also have only one speaker, and microphone output. Please help, I will be really thankfull

[Alberto_R_Intel]

Asher92, Thank you for posting in the Intel® Communities Support.

Please provide the folloiwng details:

What is the specific model of your PC?

What is the specific model of your cell phone?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Asher92, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Baakya]

Issue is with windows itself, same issue is occurring on Phone link as well

I can hear other person on call, but they can't hear my voice!

Only fix that works is swapping input sources, which again stops working after certain period.

[Terrbear]

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@Baakya wrote:

Issue is with windows itself, same issue is occurring on Phone link as well

I can hear other person on call, but they can't hear my voice!

Only fix that works is swapping input sources, which again stops working after certain period.

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I just installed this app for the first time today, and I'm having the same problem.

I place a call, and I can hear the other person on the call, but they can't hear my voice.

Good to know a workaround is swapping input sources, but on Intel's part that's flat-out not user-friendly and ideal every time I place a call. That tells the phone call handshake isn't correctly picking up what the default microphone is every time.

[Baakya]

Found a fix on reddit for phone link , which works for Intel as well !

Disable hardware enhancements in mic settings , such a lame bug, but it fixes the issue

[Terrbear]

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@Baakya wrote:
Found a fix on reddit for phone link , which works for Intel as well !

Disable hardware enhancements in mic settings , such a lame bug, but it fixes the issue

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Bummer. I ran a test call from my PC to the test call number 804-222-1111 and hitting option 3 for voice echo test.

Unfortunately, that didn't work for me. My microphone doesn't have any enhancement settings in Windows, but the headset did, and despite turning those enhancements off, it didn't fix it.

The only fix for me was switching between another mic and back to my headset. So strange.

[Baakya]

It is there for all sound inputs ~ 

[ChaimCohl]

what is the fix in reddit? Thank you.