Unison can not be installed

[TYS]

I had UNISON installed and it was working fine.

I try to set up a new device connection but it failed.

I remove UNISON from my PC using Windows 11 removal procedure and I try to re-install UNISON on a DELL XPS Evo 12thG i7 but nothing happen !

Can you help me ?

Regards

Thierry

[JedG_Intel]

Hello TYS,

Thank you for sharing the SSU logs. Based on this, I can see that the driver for the wireless adapter is outdated (23.60.1.2). We released a newer version 23.90.0 and I would like you to try updating to this version.

You can find the download link here and then please perform a clean installation.

I hope that this will address your concern. Should you encounter the same issue, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[TYS]

Hello Jed

Thank you for your answer.

I properly install the driver.

Still Unison can not be install.

Any idea

Regards

Thierry

[JedG_Intel]

Hello TYS,

I'm glad to hear that you were able to install the driver properly. Since you are still having trouble with installing Intel Unison, please share the information below so I could conduct a proper investigation.

1. Are you seeing any error messages? If yes, please attach a screenshot.

2. If no error message is showing, what exactly is happening when you are installing Intel Unison?

3. Did you turn on the Wireless and Bluetooth?

For more information on how to properly install the software, you can check this out: How to Install Intel® Unison™ Software

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[TYS]

Hello Jed

On clicking on the file Intel® Unison™ Installer.exe nothing at all happen. I have a blue circle turning a few secondes and then nothing !

Again I really want to reinstall Unison because it is so useful and working very well with both Android and iPadOS.

Thank you for your help.

Regards

Thierry

[Ernesto_C_Intel1]

Hello TYS,

I'm contacting you on behalf of my technician. Considering the situation you've discussed, I would like to suggest running Intel Unison in Window's safe mode to check any network privacy or 3rd party software blocking it.

Best regards,

Ernesto C.

Intel® Customer Support Engineer

[JedG_Intel]

Hello TYS,

I wanted to check if you had the chance to try the recommendation that we shared. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[TYS]

Dear All

Good news, I was able to properly install Unison on my computer. However I am not sure why !

Thank you for your help.

Unison is such a usefull softwre to exchange data between iPad and Pixel phone !

Regards

Thierry

[JedG_Intel]

Hi TYS,

We are pleased to hear that you successfully installed Intel Unison. We greatly appreciate your ongoing support for the application.

As the issue has been resolved, we will now close this inquiry. Should you require further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician