Looking for a part number or kit that has this "blank"

[RSump1]

Hello everyone,

 I am looking for a part number or a kit that would have this "blank". The chassis is an R2000WF.

Thanks

Ray

[ManoranjanDas]

Hello RSump1,

Greetings of the day!

Regarding your query, could you please provide the following details so we can proceed further with your case:

1. Could you share the motherboard model and the full system information?(if possible please share the motherboard clear image)

2. Kindly elaborate on the issue details, this will help us better understand your requirements.

3. If you are observing any additional issues, please share them with us. We will be happy to assist you.

Thank you for using Intel products and services.

Best regards,

Manoranjan.

Intel Customer Support Technician

[RSump1]

Good afternoon,
This is not a technical issue per se, but a missing part issue. This R2208WF system came with a single 8 x 2.5" drive hot-swap and a previous technician was going to install another hot-swap. Well, they never did install another hot-swap and the blank panel as shown in the picture is missing. The CTO would like a blank panel installed again, so that's why I am asking for a part number or a kit that may contain it.

Thanks
Ray

[RSump1]

To help clarify with a better picture, I need the piece in orange.

Thanks

Ray

[Sazirah]

Hi RSump1,

Regarding this issue, since you have mentioned that this system is R2208, you may want to refer to R2000WF configuration guide as below. This configuration guide will provide you complete guidance on the parts in detailed that you enquired. You also may want to refer to page 20 for your Intel Server Chassis R2000WFxxx

https://www.intel.com/content/www/us/en/content-details/840927/intel-server-system-r2000wf-product-family-system-integration-and-service-guide.html?wapkw=R2208WF%20&DocID=840927

Hope this clarifies.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[ManoranjanDas]

Hello RSump1,

Greetings of the day!

We are currently awaiting your response regarding the case. If you have any queries or require further assistance, please feel free to respond to the community post. We are more than happy to assist you.

Thank you for choosing Intel products and services.

Best regards,

Manoranjan

Intel Customer Support Technician

[RSump1]

The system is a R2208WF0ZSR and the S/N is BQWF01200762.

Please understand, the system is working fine, there is nothing “electronically” wrong with system, it is just missing the blank panel in front and the CTO wants that replaced. I have included some pictures in previous messages.

Thank you

[Azeem_Intel]

Hello RSump1,

Greetings of the day!

We hope you're doing well. Upon review, we noticed that the warranty for BQWF01200762 expired on August 29, 2023, and unfortunately, this means we are unable to provide hardware support at this time.

Thank you for your understanding. If you have any further questions, please don't hesitate to reach out.

Best regards,

Azeem

Intel Customer Support Technician

[RSump1]

I'm just asking for a part number, I don't need or want anything replaced. The server is running perfectly. I just need a part number for the blank front panel and I will use the part number to find one. Because this server system is not in warranty, are you not able to help?

Thanks

Ray

[Devi_Intel]

Hi RSump1,

Greetings ~

Thank you for you post, currently we consulting with our internal team to provide you. We will get back to you as soon as we have more information.

Thank you & Best Regards

Devi_Intel

[ManoranjanDas]

Hello RSump1, 

Greeting for the Day! 

We are currently awaiting your response regarding the case. If you have any queries or require further assistance, please feel free to respond on the community post. We are more than happy to assist you. 

Thank you for choosing Intel products and services. 

Best regards,

Manoranjan. 

Intel Customer Support Technician 

[ManoranjanDas]

Hello RSump1, 

Greetings for the day! 

I hope this message finds you well. 

We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply. 

Best regards, 

Manoranjan. 

Intel Customer Support Technician 

[ManoranjanDas]

Hello RSump1, 

Greetings for the day! 

I hope this message finds you well. 

We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply. 

Best regards, 

Manoranjan. 

Intel Customer Support Technician 

[RSump1]

I have no resolution as Devi was searching for a part number and I have not heard back from them.

[Sazirah]

Hi RSump1,

Regarding the part no required, we would advise you to refer to Technical Product Specification (TPS) of R2000WF as below:

https://download3.mitaccomputing.com/Files/download/Intel-DSG/doc/R2000WF/R2000WF_TPS_2_9.pdf

Let us know if you require any assistance from us. 

Regards,

Sazzy_Intel 

Intel Customer Support Technician

[RSump1]

I have looked through all documentation, there is no mention of this blank. I found a used chassis on eBay which I'll buy for the blank, install the blank in their system and keep the chassis for myself since I am doing the purchase. Just close this ticket at this point.

I'm sorry, but I find it hard to believe that you cannot find a part number for this blank. I know the blank for the P series of pedestal chassis have the blank in a kit.

[Ragulan_Intel]

Hello RSump1,

First and foremost, we apologies for all the inconvenience caused and we will ensure that we will improve moving forward.

We are notifying you that your request will be archived. In the coming days, you may be invited to participate in a survey. Your feedback is highly valued, and we are eager to hear about your experience with our support.

We are sorry once again.

Thank You & Best Regards,

Ragulan_Intel