RMM4 module not working

[VArkh]

have a system with a S2600CP4 board. I would like to enable its KVM features by adding a remote management module RMM4

I configured the module in Bios

But in BMC web concole I see that the module is not installed:

Why it does not work?

[idata]

Hello Vityas,

Hope you are doing fine.In order to activate the KVM, you will need the activation key RMM4.You can search it by the product code AXXRMM4LITE.Regards,Charlie_Intel

[VArkh]

I have AXXRMM4, not lite. Tell me please how and where I can activate it

[idata]

Hello Vityas,

What is the BIOS firmware version that you have?Regards,Charlie_Intel

[VArkh]

I post screen in first message with bios information.

se5c600.86b.02.06.0005

[idata]

Hello Vityas,

I apologize for asking but we need to double check the information, are you able to perform an EFI firmware update?Please try to run the browser as an administrator - right click on the application and then "run as administrator" and install the java package.Charlie_Intel

[VArkh]

Thanks for the answer. I updated the firmware a few months ago. Do not I have the latest version now? Give please a link to it if not.

The latest version java is installed. I started the browser as administrator, but still writes that the module is not installed.

[idata]

Hello Vityas,

Please try to perform it with the following order:Install first:1. https://downloadcenter.intel.com/download/26957/Intel-Server-Board-S2600CP-Firmware-Update-Package-for-EFI?product=56334Then:2. https://downloadcenter.intel.com/download/27786/Firmware-Update-Package-Update-for-EFI-Intel-Server-Boards-and-Intel-Server-Systems-Based-on-Intel-60X-Chipset?v=tThen test the KVM again.Let me know how it goes.Regards,Charlie_Intel

[idata]

Hello Vityas,

Hope you are doing fine.We are wondering if the information provided worked for you and if you still need assistance?Regards,Charlie_Intel

[VArkh]

Hello. I installed both updates. Unfortunately, the problem is not solved.

[idata]

Hello Vityas,

This could be an issue with the RMM or the board.We are going to contact you back as soon as possible to give you further assistance.Regards,Charlie_Intel

[idata]

Hello Vityas,

We are going to proceed and close this thread as we are already working on another case.Regards,Charlie_Intel