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[Rajesh-Gaikar-NewEra]

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[Amina_Sadiya]

Hello Team,

Thank you for sharing the logs. We see that there are no hardware entries captured in the logs.

Kindly let us know if you have performed any troubleshooting to fix the issue, and also please provide the current status of the server.

Log Entries:

1/16/2025 6:08:43 PM FW Resilience OEM BIOS firmware ACM boot completed Asserted OK

1/16/2025 6:08:58 PM System Event System Event BIOS Configuration - BIOS config table - is received by BMC Asserted OK

1/16/2025 6:09:00 PM BIOS Evt Sensor System Event OEM System Boot Event Asserted OK This event is logged at the end of POST, just before the actual OS boot occurs. Last Occurance

1/16/2025 6:09:00 PM System Event System Event Reserved - PEF Action - Alert Asserted OK

1/16/2025 6:09:01 PM FW Resilience OEM Platform firmware boot completed Asserted OK

1/16/2025 6:09:29 PM Pwr Unit Redund Power Unit Redundancy Regained

Regards,

Amina

Intel Customer Support Technician

[Amina_Sadiya]

Hello Team, 

Greetings from Intel! 

This is a reminder mail regarding the issue you reported to us. 

We are eager to ensure a swift resolution and would greatly appreciate an updates if you had a chance to look into the information we have shared previously and provide us an update on the same. 

Please feel free to respond to this email at your earliest convenience. 

Regards,  

Amina  

Intel Customer Support Technician  

[Amina_Sadiya]

Hello Team, 

Thank you for contacting Intel. 

This is the final follow-up regarding the reported issue. As we have not heard back from you, we'll assume the issue has been resolved and will proceed to close the case. 

Please feel free to respond to this email at your earliest convenience. 

Regards,  

Amina  

Intel Customer Support Technician