Intel® Xeon® Processor and Server Products
Intel® Xeon® Processors, Data Center Products including boards, integrated systems, and RAID Storage
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Server randomly powering off

BWhite
Débutant
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Hello got a customer build Intel Server with a S2600CW2SR motherboard.  Inside a Intel P4304xxMuxx Case.  It has dual FXX750PCRPS power supplies in it.  The server has been randomly powering off then attempt to boot back up and enters a cyclical boot then power off state until the power is completely removed from the system.  Once the power is completely removed from the system the server boots up normally.  I am attaching an event log from BMC to show what is happening.  This is a small bit off the log but if the server does this at night it will cycle through these cycles many time before someone restarts it again.  

 

At this point I have had the server run on both power supplies, and then had it run on just individually each of the power supplies alone as well and all configs are doing the same thing.

 

Any help would be appreciated as this is a production server and trying to create stability again.

 

BMC Log 10-21-24.png

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Devi_Intel
Employé
904 Visites

Hi BWhite

Greetings ~


Thank you for posting Intel Server product community. We understand that you are facing issue with server randomly powering off. Appreciate you can check the article for the relevant information Computer Randomly Reboots or Shuts Down


Please let us know if you have any further questions.

Thank you & Best Regards

Devi


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BWhite
Débutant
874 Visites

Have tried all that that article mentions now and no errors detected.  This seems to be power related.  Could it be the power distribution board in this system?

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Devi_Intel
Employé
845 Visites

Hi BWhite

Greetings ~


Thank you for trusting Intel with your business. As with all good things, your product has reached the end of its interactive technical support life. However, you can find S2600CW2SR recommendations at Intel Community forums and additional information at the Discontinued Products website. It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com.”


Thank you & Best Regards

Devi



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BWhite
Débutant
833 Visites

Not to sound difficult but isn't this the community forum.  I was told by phone support I could post here in the community forums and get help.  This server is 4 years old and its a non profit so I am trying to help them out.  Just feel like they deserve better out of a product than 4 years.  Not expecting warrantee replacement just need help addressing the issue.  

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