AMT Broken by KB5008102 (SysErr: DSID-031A1255, problem 22 (Invalid argument))

[IanB]

We've just noticed that our RCS server has stopped provisioning since November when we applied KB5008102.

We've seen the update to 12.2.0.170 (Intel® Setup and Configuration Software (Intel® SCS)), but that package isn't a complete package, and we're still running 12.0.0.129. 

We've given the 12.2.0.170 ACUConfig.exe a try against our 12.0.0.129 server, but it fails with the same error, presumably because the 12.0.0.129 RCS service itself isn't updated and is still trying to create samaccountnames with $iME on the end.

Are we missing something? Or do we need to get the sever up to 12.2.x before putting on the 12.2.0.170 update? And if so, where do we get a 12.2.x installer from as I can't find it now it's approaching end of life.

Thanks in advance

[IanB]

Sergio,

We tried deleting records as suggested, but the maintenance jobs continued to be stuck at "aborting" and the server service continued to crash repeatedly.

We gave up an rolled back both the server and the database to the pre-upgrade state and managed to abort and delete the maintenance jobs at that point, then proceeded with the upgrade again. So far it looks stable.

Regards,

Ian.

[SergioS_Intel]

Hello IanB,

Thank you for your updates, we are glad to read that the system is stable again. Please let us know if you wish to keep monitoring your system or if you wish to close this thread. 

Best regards,

Sergio S.

Intel Customer Support Technician

 For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

[SergioS_Intel]

Hello Ianb,

We are following your thread and would like to know if you noticed any issues on your system.

Please do not hesitate to contact us again if you need further assistance.

Best regards,

Sergio S.

Intel Technical Support Technician

[SergioS_Intel]

Hello Ianb,

We are following your thread and would like to know if you noticed any issues on your system.

Please do not hesitate to contact us again if you need further assistance.

Best regards,

Sergio S.

Intel Technical Support Technician

[SergioS_Intel]

Hello Ianb,

We are following up on this case that is still open with the issue "AMT Broken by KB5008102 (SysErr: DSID-031A1255, problem 22 (Invalid argument))" We know that this is important for you to be resolved and it is also equally important for us to get you the right solution. Since we have not seen an update for several days, we will temporarily close this case within 2 business days. 

 Thank you for choosing Intel.  

Best regards,

Sergio S.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios