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AMT is not provisioned with CIRA.

jic5760
New Contributor I
757 Views

Client PCs try to host-based provisioning through the EMAAgent.exe file.

Below is the EMA server and connection information.
As shown below, the EMA Agent was registered in the Client PC and connected normally.
But Intel AMT is not being provisioned.

In order to use CIRA unconditionally, CIRA Domain Suffix is placed in a dummy as described in the manual.

I tried to view the AMT status through the Intel Management and Security Status tool on the Client PC, but all information is not output.
It is also attached below.

 

Server:

- EMA Version : Intel® EMA v1.7.0.0

Client :

jic5760_0-1652244612112.png

jic5760_1-1652244793290.png

jic5760_0-1652343825311.png

jic5760_1-1652343838954.pngjic5760_2-1652343845753.png

 

 

Why doesn't the client PC do AMT provisioning?

 

 

 

0 Kudos
1 Solution
JoseH_Intel
Moderator
741 Views

Hello jic5760,


Thank you for joining the community


Please check this article and confirm for any missing steps about CIRA not connected issues How to Troubleshoot a Client Initiated Remote Access (CIRA)... (intel.com). If everything is correct (like the dummy suffix) and still not connecting please let us know so we can investigate further


Regards


Jose A.

Intel Customer Support Technician


View solution in original post

2 Replies
JoseH_Intel
Moderator
742 Views

Hello jic5760,


Thank you for joining the community


Please check this article and confirm for any missing steps about CIRA not connected issues How to Troubleshoot a Client Initiated Remote Access (CIRA)... (intel.com). If everything is correct (like the dummy suffix) and still not connecting please let us know so we can investigate further


Regards


Jose A.

Intel Customer Support Technician


JoseH_Intel
Moderator
713 Views

Hello jic5760,


I am just following up to double-check if you found the provided information useful. If you have further questions please don't hesitate to ask. If you consider the issue to be completed please let us know so we can proceed to mark this thread as resolved. I will try to reach you as a very last time on next Thursday 19th. After that the thread will be marked as closed automatically.


Regards


Jose A.

Intel Customer Support Technician


Reply