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Devices disappeared in Intel EMA console

Rajesh_Varadhan
Beginner
1,008 Views

We have Intel® EMA v1.10.1.0 with 84k devices. Suddenly it disappeared. But the devices are showing in the EMADB

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1 Solution
Victor_G_Intel
Employee
884 Views

Hello Rajesh_Varadhan,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Regards,


Victor G.

Intel Technical Support Technician


View solution in original post

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4 Replies
Victor_G_Intel
Employee
968 Views

Hello Rajesh_Varadhan,

 

Thank you so much for contacting Intel customer support,


In order to understand the issue better, please provide some screenshots and a more detailed explanation of the issue.


If possible, provide the following logs for our review:


EMA logs from Server:


[System drive]\Program File(x86)\Intel\Platform Manager\EmaLogs


Additionally, do you know if any changes related to hardware or software happened on your end that might have caused this problem?


Best regards,

 

Victor G.

Intel Technical Support Technician


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Victor_G_Intel
Employee
940 Views

Hello  Rajesh_Varadhan,

 

Were you able to check the previous message we sent?  

 

Please let us know if you need further assistance.

 

Best regards,

 

Victor G.

Intel Technical Support Technician


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Rajesh_Varadhan
Beginner
879 Views

Dear Victor,

 

Excuse for delay response. The issue is resolved.

 

We have a PowerShell script running in task scheduler to sync with Active Directory group and EMA console. Which has made a mess-up

 

Thank you for your support.

 

 

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Victor_G_Intel
Employee
885 Views

Hello Rajesh_Varadhan,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Regards,


Victor G.

Intel Technical Support Technician


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