Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Beginner
1,367 Views

Either the user name was not recognised

Hi!

I have Q170 Intel chipset and was able to use remote control through AMT capabilities. It has been working for just a few months and then stopped. I got the message "Either the user name was not recognised, or the password was incorrect". I didn't forget password. I was able to use "incorrect" password to open AMT bios properties. I just turned off AMT in BIOS and turned it on again. Remote control function was returned back and I was able to use it during the next few months but I lost control and now I have the message about incorrect password again. I beleive I can use the same way to restore control as I've got permanent work. Can someone explain me what has happened and how to fix it? I've bios updated through the latest vendor software

0 Kudos
23 Replies
Beginner
16 Views

Hi Henry!

I upgraded software related to AMT. I started using AMT Configuration Utility. I thought it would provide the same functionality I'd already had in AMT bios setup. Through configuration by utility I was able successefully avoid "Either the user name was not recognised" issue. I decided the issues is solved. I powered off the computer and tried connect again to AMT and connection wasn't established. I powered on computer manualy and then I got ability connect to AMT. I reviewed AMT configuration settings into BIOS and they were changed.

So If I saved AMT configuration by configuration utility I can't power on the computer by AMT. I have to disable AMT and enable it again in BIOS and configure to restore full AMT functionality

0 Kudos
Community Manager
16 Views

Hello eugin_b,

 

 

Thank you with the updated information. I am going to pass on the information to engineering for verification on possible why this is happening.

 

I will get with you as soon as possible.

 

 

Best regards,

 

 

Henry A.
0 Kudos
Community Manager
16 Views

Hello eugin_b,

 

 

We are still researching on your question. Please allow us some time to continue working on the case.

 

 

Best regards,

 

 

Henry A.
0 Kudos
16 Views

Eugin,

Intel develops new Intel ME FW versions but they have to be validated by OEM with their BIOS FW and HW design.

 

That is why Intel website does not provide Intel ME FW updates other than for Intel products like Compute Stick or Intel NUC.

Once new ME FW validation is done by OEM -it is up to OEM to publish Intel ME FW update on OEM's support website.

for your system there is GIGABYTE Intel ME Critical FW Update Utility at https://www.gigabyte.com/us/Motherboard/GA-Q170M-D3H-rev-10# support-dl-utility GA-Q170M-D3H (rev. 1.0) | Motherboard - GIGABYTE U.S.A.

according to this package internal information it shall update your system ME FW to 11.8.50.3425 this ME FW version shall fix your AMT Digest account lockout issue + is fixing some other issues.

Please note -this is ME FW update only.

rgds

Dariusz Wittek

 

Intel EMEA Biz Client Technical Sales Specialist
0 Kudos