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PKalk
Beginner
2,951 Views

HP ProDesk 600G3 With AMT Provisioned No UEFI PXE Boot possible with Bios>2.06

Hello,

We have a problem with the HP ProDesk 600G3.

With the default Bios version (version 2.06) and AMT Provisioned Everything works fine.

00.02.06 Rev.A18.3 MBJul 3, 2017

Due to Meltdown and Spectre we are updating our machines. And After the bios updates it seems that we can't use UEFi PXE boot anymore.

We have tried every bios version higher then 00.02.06 Rev. until version 2.16a released on Apr 11, 2018.

The situation stays the same.

We use one AMT Profile for all our desktop computers and only the HP ProDesk 600G3 has this problem.

Other systems: Dell Optiplex 7010 (SFF), Dell Optiplex 9020 (SFF) and Dell Optiplex 7040 (SFF) are working fine.

HP business support can't find the reason.

The only way at this moment to make UEFi PXE boot working again is to unprovisioning the AMT profile.

This keeps working until the AMT profile is automatically pushed to the system agian.

Is this a known error?

Can someone explain why this is happening and how to solve this problem?

0 Kudos
11 Replies
idata
Community Manager
318 Views

Hello, Makaveli1976,

 

 

I reviewed Hewlett Packard documentations and I found a new driver for the Intel Management Engine (ME) Firmware Component version 11.8.50.3470. This driver update improves the security of vPRO technology.

 

https://support.hp.com/us-en/drivers/selfservice/hp-prodesk-600-g3-small-form-factor-pc/15292277

 

 

My best suggestion, update the BIOS then, update the chipset and ME drivers.

 

 

Regards,

 

Miguel C

 

Intel Customer Support

 

PKalk
Beginner
318 Views

I Have updated another test machine.

Bios, Chipset and ME drivers.

Bios v 2.16a,

Chipset 10.1.1.45 Rev. A,

Intel NIC: driver 12.15.25.6712, and 12.17.8.7 rev A

Intel ME 11.7.0.1045

Intel Management Engine (ME) Firmware Component: 11.8.50.3470http://www.hp.com/go/ssm http://www.hp.com/go/ssm

The situation stays the same.

idata
Community Manager
318 Views

Hello, Makaveli1976,

 

 

Please run our System Discovery tool and send us the XML file; using the command ACUConfig.exe.

 

 

More details of the tool and configuration at Intel® AMT Configuration Utility User Guide

 

https://www.intel.com/content/dam/www/public/us/en/documents/guides/amt-configuration-utility-user-g...

 

 

Regards,

 

Miguel C

 

Intel Customer Support
PKalk
Beginner
318 Views

I have updated: 03433666.

If you have an email adress i can also send the .xml file to that adress.

idata
Community Manager
318 Views

Hi, Makaveli1976,

 

 

I have sent a private message to your inbox.

 

 

Regards,

 

Miguel C

 

Intel Customer Support

 

PKalk
Beginner
318 Views

Hi,

The file has to Be opend with Intel scs.

You'll have to fill in the password.

Otherwise you'll see a few lines witch encrypted text.

Kind regards,

Patrick Kalk

idata
Community Manager
318 Views

Hello, Makaveli1976,

 

 

Yes, you are right, the information is encrypted. I will try again from the tool. Thank you for your quick response.

 

 

Regards,

 

Miguel C

 

Intel Customer Support
idata
Community Manager
318 Views

Hi, Makaveli1976,

 

 

I sent you a private message to your inbox. It is necessary to involve Hewlett Packard in this problem.

 

 

Regards,

 

Miguel C

 

Intel Customer Support
idata
Community Manager
318 Views

Hi, Makaveli1976,

 

 

Thank you for your reply, I have sent it to my upper level. The case will be handled through HPE support. They need to perform tests on their systems with the drivers.

 

 

Regards,

 

Miguel C

 

Intel Customer Support
idata
Community Manager
318 Views

Hi, Makaveli1976,

 

 

I am following up on your case. Have you received any feedback from Hewlett Packard support?

 

 

Regards,

 

Miguel C

 

Intel Customer Support
idata
Community Manager
318 Views

Hi, Makaveli1976,

 

 

I am wondering if Hewlett Packard support has sent you an update on your case.

 

 

Regards,

 

Miguel C

 

Intel Customer Support
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