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I am using the ACU Wizard to create a bootable USB stick to enable AMT on an HP Prodesk 800 G4 (can't manually enable as it's using MEBx v12 and I cannot find documentation on that version). I select the required options but when it starts, I get an error about half way through that says:
"Keys copied to the USB drive with the following error(s):The file is not located in the correct position on the USB drive (the first file on the drive). Click Ignore to continue or click Retry to reattempt copying the keys to the drive."
I've tried ignoring the error and it finishes, however the stick does not boot in any machine. I've tried Configurator Download Package 12.0.0.129 (newest) and v11.2.0.35 (the only other one I can find) and both produce the same error each time. I have tried multiple USB sticks both 3.0 and 2.0 with no luck.
I am not sure how to create these boot sticks at this point.
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I was just asking if you knew of any logs that got generated locally so you could see what was going on. I provided the specs of my laptop earlier - I can assure it is not a performance issue. These are the event viewer logs:
Application:
Faulting application name: ACUWizard.exe, version: 12.1.0.87, time stamp: 0x5cad850f
Faulting module name: ACU.dll, version: 12.1.0.87, time stamp: 0x5cad6d21
Exception code: 0xc0000005
Fault offset: 0x00119f3b
Faulting process id: 0x5fc
Faulting application start time: 0x01d4f5ef4fc14e2d
Faulting application path: C:\Program Files (x86)\Intel\SCS ACUWizard\ACUWizard.exe
Faulting module path: C:\Program Files (x86)\Intel\SCS ACUWizard\ACU.dll
Report Id: bc41e42a-a81c-4553-a0c9-e35108fd2154
Faulting package full name:
Faulting package-relative application ID:
.NET Runtime:
Application: ACUWizard.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at SCSWizardLogic.Controls.ActivatorDLLManager.SetCompatibilityMode(System.Text.StringBuilder)
at SCSWizardLogic.Model.ActivatorTableModel.SetCompatibilityMode()
at Gui.Forms.MultipleSystemsUSBForm.Apply()
at Gui.Forms.MultipleSystemsUSBForm.OKButton_Click(System.Object, System.EventArgs)
at System.Windows.Forms.Control.OnClick(System.EventArgs)
at System.Windows.Forms.Button.OnClick(System.EventArgs)
at AMT_SW_GUI.AMT_OuterButton.OnClick(System.EventArgs)
at System.Windows.Forms.Button.OnMouseUp(System.Windows.Forms.MouseEventArgs)
at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ButtonBase.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Button.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)
at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)
at ScsControls.BaseForm.ShowDialog()
at Gui.Forms.ProfileEditing.prepareAUSBKeyForManualConfigurationToolStripMenuItem_Click(System.Object, System.EventArgs)
at System.Windows.Forms.ToolStripItem.RaiseEvent(System.Object, System.EventArgs)
at System.Windows.Forms.ToolStripMenuItem.OnClick(System.EventArgs)
at System.Windows.Forms.ToolStripItem.HandleClick(System.EventArgs)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(System.Windows.Forms.MouseEventArgs)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(System.EventArgs, System.Windows.Forms.ToolStripItemEventType)
at System.Windows.Forms.ToolStripItem.FireEvent(System.EventArgs, System.Windows.Forms.ToolStripItemEventType)
at System.Windows.Forms.ToolStrip.OnMouseUp(System.Windows.Forms.MouseEventArgs)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(System.Windows.Forms.MouseEventArgs)
at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ToolStrip.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ToolStripDropDown.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)
at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)
at ScsControls.BaseForm.ShowDialog()
at Gui.Program.Main(System.String[])
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No I have not re-imaged and that is not a feasible option for me.
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I have found an alternative solution. You may mark this as complete if you like. I left it open in case you wanted me to try any other steps in your efforts to determine why they ACU Wizard doesn't work in Windows 10. Please feel free to let me know if you want me to try something else.
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Ok, if that is the case then Intel should update their documentation and info videos accordingly. If you look at the screen shot from one of my earlier comments, it clearly states in that video that the system creating the USB does NOT have to be vPro enabled. That may be causing a lot of confusion for any others also having this issue.
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