Intel AMT & MeshCommander

[STayl12]

Hello Intel Community,

I am currently experiencing issues with Intel AMT and Meshcommander. I am having issues with installing the CentOS ISO via Intel AMT & Meshcommander. Also, while using MeshCommander I tend to lose connection to my AMT device whenever I reset or reboot my system. This in turn makes it difficult for me to install ISOs by resetting to the IDE-R CD . Could you please help me whenever you guys get the opportunity. Thank you for your time.

[idata]

Hello Sidney06,

Issues when trying to install CentOS using AMT and MeshCommander.Could you please provide me with the version AMT and MeshCommander using.The Hardware model you are using. From the remote system and the system where is been used from.And the steps you follow to recreate the process. If there is anything else we can help please feel free to ask.Best regards, Henry A.

[STayl12]

Hello ,

I am currently using MeshCommander 0.5.5

I am using an HPE GL20

In order to recreate the process I downloaded the latest version of CentOS. I tried the Minimal Install version before installing the other two options. I then opened Mesh Commander and went to the Remote Desktop Tab. I then selected Power Actions and chose the option "Reset to IDE-R" and pressed ok. After this was done I then selected the IDE-R tab. I chose the Centos Minimal ISO and told the program to take effect immediately. Shortly after the ISO began to boot and eventually fail.

[STayl12]

Attached is a picture of my error log in CentOS

[idata]

Hello Sidney06,

Thank you for the updated information.Please allow us some time to verify and recreate issue. Thank you for your time and patience.Best regards, Henry A.

[idata]

Hello Sidney06,

Thank you for the updated information.Could you please help us with some additional information, from a network perspective:

• how far away the target system is?
• Is it located locally or someplace else?
• If someplace else, how many hops away is it?
• What is the latency?

Also, we might need to contact you, when and at what time will best to contact you. Thank you for your time and patience.Best regards, Henry A.

[STayl12]

Hello Henry,

The system is very close to me. In terms of latency , I am usually only 5-10 seconds behind the system. I am free Monday - Friday from 9-5 Central State Time. I would prefer that we talk at around 1:00 pm CST. However, I can be flexible if need be.

[idata]

Hello Sidney06,

I've double checked and I not too familiar with Meshcommander, but on their page, they have been several upgrades, their latest version is 0.6.4 and one of them is related to problems reconnecting to KVM, which could also be related to your IDE-R CD disconnecting.I will recommend upgrading to the latest version:http://www.meshcommander.com/meshcommander http://www.meshcommander.com/meshcommander If there is anything else we can help please feel free to ask.Best regards, Henry A.

[STayl12]

My customer has experienced the same issues with CentOS on the latest version of MeshCommander. If possible could you forward this question to a represenative that is familiar with MeshCommander so that we could get this issue solved ?

Also , we have gotten a prompt to upgrade the firmware on our Intel AMT device. After clicking the prompt it brings us to this page :

https://www.intel.com/content/www/us/en/security-center/advisory/intel-sa-00075.html https://www.intel.com/content/www/us/en/security-center/advisory/intel-sa-00075.html

The required firmware that we need is not available. Could you please provide me with this firmware ?

[idata]

Hello Sidney06,

I will do my best to find someone that might be familiar with MeshCommander.Also, looking at the article for Intel Active Management SA-00075. Only reporting for the ML10 Gen9I will double check for additional information to resolve your concern. Thank you for your time and patience.Best regards, Henry A.

[STayl12]

Hello Henry,

Do you have an update in regards to the MeshCommander contact? Also do you have access to the new firmware that I requested ?

Again ,

Thank you for your time and patience.

[STayl12]

If possible ,

I would like to schedule a call for next week, In order to obtain faster results.

[idata]

Hello Sidney06,

I will be more than glad to and try to arrange a call.Please provide me with your phone number and dates and time frame. That will work for you. Best regards, Henry A.

[STayl12]

Could you join a skype call with Ylian and I at 11:00 am Central ? Also , I would prefer not to give my phone number on this site but I could provide you with my personal email address : mailto:sidney.del.taylor@hpe.com sidney.del.taylor@hpe.com

[idata]

Hello Sidney06,

I've been asked to transfer the case for a more detailed helped. Related to the (Intel-SA-00075 firmware update) they (HP) should have the necessary firmware.HP: http://www8.hp.com/us/en/intelmanageabilityissue.html http://www8.hp.com/us/en/intelmanageabilityissue.htmlHPE: http://h22208.www2.hpe.com/eginfolib/securityalerts/CVE-2017-5689-Intel/CVE-2017-5689.html http://h22208.www2.hpe.com/eginfolib/securityalerts/CVE-2017-5689-Intel/CVE-2017-5689.htmlBest regards, Henry A.

[idata]

Hello Sidney,

I am contacting you back to know if you were contacted already by the Mesh Commander developer (Ylian). Can you please let me know? Best regards, Nader T.

[idata]

Hello Sidney06,

I will like to follow up and verify if had the opportunity to speak with the support from Mesh Commander program. If there is anything else I can be of help please don't hesitate to ask. Best regards, Henry A.

[STayl12]

Hello Henry,

i spoke to Ylian and he was able to help . Apparently it was an issue with CentOS . Thank you so much for helping me ! If I have any other questions I will not hesitate to contact you . Again , I appreciate your fast and timely responses . You are truly a great representation of Intel Corporatio. I am happy to do business with you

[idata]

Hello Sidney06,

It is my pleasure helping you as much as possible.I will proceed with closing the threat. Best regards, Henry A.