Intel AMT remote desktop and Serial Over LAN cause XE driver related BSOD

[LeiNade]

My system is Lenovo Thinkedge SE30 with vPRO. AMT has been configured.

Starting a Remote desktop or Serial Over LAN session remotely will immediately cause the system to crash with code "SYSTEM_SERVICE_EXCEPTION" and the related module igdkmdn64.sys.

Uninstalling the Xe graphic driver can prevent any crashes from happening.

I have tried Intel® Manageability Commander and MeshCommander, and both of them behaved the same.

Is there a way to solve this problem? Thanks in advance.

[MIGUEL_C_Intel]

Hi LeiNade,

It was my pleasure to assist you.

If further assistance is necessary even after troubleshooting with the PC manufacturer, do not hesitate to reply; please include Lenovo’s case number.  It will help us expedite the communication with the manufacturer. 

Regards,

Miguel C.

[niukuo]

Hi LeiNade,

    I met the same problem on my Dell 7090 Ultra, i7-1185G7. Did you find any solution?

Thanks!

[LeiNade]

Intel Graphic team said the UEFI firmware provided by Lenovo is causing this. Since it is highly unlikely to get further help from Lenovo, I have dropped the idea. Hope this information helps.

[niukuo]

Hi LeiNade,

    I found a workaround that just set the resolution to 1080p and BSOD has gone away. 4k resolution with refresh rate of 59.997hz also works fine. My monitor is Dell U2723QX and ME version is 15.0.45.2411. FYI.