Intel vPro® Platform
Intel Manageability Forum for Intel® EMA, AMT, SCS & Manageability Commander
Announcements
FPGA community forums and blogs on community.intel.com are migrating to the new Altera Community and are read-only. For urgent support needs during this transition, please visit the FPGA Design Resources page or contact an Altera Authorized Distributor.
3049 Discussions

Intel EMA - Intel AMT TAB is not working - Warning:Failed tunnel: Unknown

Horgster
New Contributor I
‎12-18-2020 03:17 AM
3,042 Views

Hi!

After successful provisioning of Intel AMT with Intel EMA, we are not able use the "Intel AMT" tab when managing our endpoints inside the Intel EMA website.

When pressing this tab, Intel AMT tries to load, but nothing happens.

At the same time we do see that EMASwarmServer is flooded with this error message: "Warning:Failed tunnel: Unknown", houndres of houndres error message every secconds while this page is open.

See attached screenshot

Please assist!
Best Regards
Horgster

Preview file
181 KB

Link Copied

3 Replies
Testing123
Novice
‎01-05-2021 08:15 AM
2,954 Views

Hello all, 

I have the same question/error. Was any solution found to this?

 

Thank you,

Amanda Ojie

0 Kudos
Copy link
suser98101
Beginner
‎01-27-2021 10:15 AM
2,858 Views
In response to Testing123

We are also having the same issue.  Any assistance or insight will be much appreciated. 

In response to Testing123
0 Kudos
Copy link
SiW
Novice
‎02-18-2021 07:39 AM
2,744 Views
In response to suser98101

Same Issue here as well - was there ever any progress? Devices connect via console, but when move mouse/keyboard get disconnect and this error. Version 1.3.3.1.

In response to suser98101
0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.