Intel EMA displays remote desktop too small. Not full screen

[jeetjeb]

When we take-over the remote PC using Intel EMA, the desktop is showing too small, and too vague if we use a normal physical monitor. 

Big bars on top, bottom, left side, right side all consume too much space, leaving little space left. 

We do not see any button to display the remote desktop in "full screen"  like is possible using eg. VNC. I cannot image such a professional tool as Intel EMA, does not deliver a full screen function. So, what do we miss?

[vij1]

Hello jeetjeb,

Greetings!

Could you please provide the following information:

1. OS version of the server

2. SQL version

3. Location of both (physical or virtual)

4. Will they be on the same server machine?

5. Authentication mode: Local, Azure AD, or Windows AD

6. Intel® EMA software version to be installed

7. Number of endpoints to be provisioned

8. Will remote access to BIOS be necessary?

9. Location of endpoints: local or remote

Thank you for your assistance.

Best regards,

Vijay N.

[jeetjeb]

Thanks for your time Vijay.

Please find my answers: 

1. OS version of the server: We access from a Windows 10 PC (helpdesk) another Windows 10 PC (remote store).

2. SQL version: none

3. Location of both (physical or virtual). Both physical PCs.

4. Will they be on the same server machine? No

5. Authentication mode: Windows AD.

6. Intel® EMA software version to be installed. Intel EMA Agent: Win64-Service v1.8.1. Intel ME: v14.0.47.1482

7. Number of endpoints to be provisioned >500

8. Will remote access to BIOS be necessary? Yes

9. Location of endpoints: remote

I hope you have an idea to have a better view on the remote desktop. 

[jeetjeb]

Thanks Vijay for your time. 

Please find my answers. 

1. OS version of the server: A remote helpdesk emplyee uses windows 10 laptop to operate the windows 10 desktop in a remote store.

2. SQL version: none

3. Location of both: physical

4. Will they be on the same server machine? No.

5. Authentication mode: Windows AD

6. Intel® EMA software version to be installed: Intel EMA Agent Win64-Service v1.8.1. Intel ME: v14.0.47.1482

7. Number of endpoints to be provisioned: >500

8. Will remote access to BIOS be necessary? Yes

9. Location of endpoints: remote

I hope this helps to find a solution. 

[vij1 · Accepted solution]

Hello Jeetjeb,

Greetings!

Thank you for your response. We kindly request you to scroll up the rights bar to the top, where you will find the "Extended" option. Please select this option to enable the full-screen view.

For your reference, please see the attached screenshot.

Best regards,

Vijay N.

[jeetjeb]

thanks a lot Vijay. 

That helps indeed. I missed that. 

But in our case the mouse pointer is actually operating a few centimers off  from the position where we see it. 

That is not the issue when we are not in full screen mode. 

Perhaps you can see it in the screenshot. To operate the green button " Financial"  you have to hoover where the mouse is now located, so abouth 3 centimers to the left, like the screenratio is confused. 

I hope someone has an idea about that too. 

[vij1]

Hello Jethron,

Greetings!

This issue appears to be related to network delay. You may be able to improve the situation by decreasing the display quality.

Regards,

Vijay N.

[vij1]

Hello Jethro,

Greetings!

I am following up on the case. Is there anything else I can assist you with?

Regards,

Vijay N

[jeetjeb]

Hi Vijay, 

Thanks a lot for your time and insights. This is sufficient for now. Thanks. 

Best regards, Jethro

[vij1]

Hello Jethro,

Greetings!

Thank you for your response. I appreciate your kind words and I am glad that I could help

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.

Best Regards,

Vijay N.