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RMesk
Beginner
1,644 Views

LMS service high CPU, stuck in stopping state

Hello,

Yesterday an auto-update occurred and I saw a flash of a CMD window show it was updating Intel ME. Since then the LMS service will work start running continually at around 35%. In searching the forums I found mention of the gms.log file and opened it. It show that the LMS service seems to be working fine and at the time it starts using high CPU and the service shows a status of stopping.

Below is a sample from the log that shows the sequence of events that occur. Once it breaks I have to force an End Task or restart. Any ideas as to how to fix this?

(2476)[2017-11-07 14:52:16.367395] [LM_DEBUG] LMS:_acceptConnection(AF_INET)

(2476)[2017-11-07 14:52:16.367395] [LM_DEBUG] LMS:Sending channel open request to LME. Address: 127.0.0.1, requested port: 16992.

(2476)[2017-11-07 14:52:16.368398] [LM_DEBUG] LMS:Send channel open request to LME. Sender 2324. addr:127.0.0.1 port:59749

(2476)[2017-11-07 14:52:16.385451] [LM_DEBUG] LMS:Received 499 bytes from socket 2324. Sending to LME

(2476)[2017-11-07 14:52:16.385451] [LM_DEBUG] LMS:Sending 499 bytes to recipient channel 1.

(2476)[2017-11-07 14:52:16.389965] [LM_DEBUG] LMS:Received 499 bytes from socket 2324. Sending to LME

(2476)[2017-11-07 14:52:16.389965] [LM_DEBUG] LMS:Sending 499 bytes to recipient channel 1.

(2476)[2017-11-07 14:52:16.393978] [LM_DEBUG] LMS:Received 499 bytes from socket 2324. Sending to LME

(2476)[2017-11-07 14:52:16.394481] [LM_DEBUG] LMS:Sending 499 bytes to recipient channel 1.

(2476)[2017-11-07 14:52:16.396486] [LM_DEBUG] LMS:Received 401 bytes from socket 2324. Sending to LME

(2476)[2017-11-07 14:52:16.396987] [LM_DEBUG] LMS:Sending 401 bytes to recipient channel 1.

(2476)[2017-11-07 14:52:16.446317] [LM_DEBUG] LMS:Received 0 bytes from socket 2324.

(2476)[2017-11-07 14:52:16.446317] [LM_DEBUG] LMS:Sending channel close to LME. Recipient: 1.

(11356)[2017-11-07 15:48:49.264961] [LM_DEBUG] HostChangesNotificationService service handle timeout

(11356)[2017-11-07 15:48:49.264961] [LM_DEBUG] GMSC: --> handle_output

(11356)[2017-11-07 15:48:49.264961] [LM_DEBUG] HostChangesNotificationService

(11356)[2017-11-07 15:48:49.264961] [LM_DEBUG] HostChangesNotificationService::HandleAceMessage

(11356)[2017-11-07 15:48:49.264961] [LM_DEBUG] GMSC: <-- handle_output

(11356)[2017-11-07 16:48:49.134016] [LM_DEBUG] HostChangesNotificationService service handle timeout

(11356)[2017-11-07 16:48:49.134016] [LM_DEBUG] GMSC: --> handle_output

(11356)[2017-11-07 16:48:49.134016] [LM_DEBUG] HostChangesNotificationService

(11356)[2017-11-07 16:48:49.134016] [LM_DEBUG] HostChangesNotificationService::HandleAceMessage

(11356)[2017-11-07 16:48:49.134016] [LM_DEBUG] GMSC: <-- handle_output

(11356)[2017-11-07 17:48:49.133035] [LM_DEBUG] HostChangesNotificationService service handle timeout

(11356)[2017-11-07 17:48:49.133035] [LM_DEBUG] GMSC: --> handle_output

(11356)[2017-11-07 17:48:49.133035] [LM_DEBUG] HostChangesNotificationService

(11356)[2017-11-07 17:48:49.133035] [LM_DEBUG] HostChangesNotificationService::HandleAceMessage

(11356)[2017-11-07 17:48:49.133035] [LM_DEBUG] GMSC: <-- handle_output

Tags (2)
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6 Replies
idata
Community Manager
128 Views

Hi,

 

 

I don't know what make and model of system this is occurring on. Have you checked the manufacturers web site to see if they have an updated version of ME available for your system and have you installed that?

 

 

Regards,

 

Michael
RMesk
Beginner
128 Views

Hello,

Thank you for the reply. This is occurring on a Lenovo ThinkPad. The issue started the same day an update to ME occurred. I checked Lenovo's website and they had another version that was even newer and when I installed that and rebooted I now have the service: intel PPT EK Recertification Service running. It has now been close to two hours and this service is still running around 35% CPU. Is this normal, or is something else now broken?

idata
Community Manager
128 Views

Private message sent.

idata
Community Manager
128 Views

If you can download the Windows Performance Recorder and capture the information and attach this to your ticket, which I gave you in the private message, this will help us to analyze the data:

 

 

https://msdn.microsoft.com/en-us/library/windows/hardware/hh448205.aspx?f=255&MSPPError=-2147217396

 

 

Regards,

 

Michael
RMesk
Beginner
128 Views

Hello Michael,

I replied to your pprivate message, but guessing you didn't see it. I have not been able to locate my ticket to update. I went to the website you provide but I can not find anywhere to view tickets or update them.

idata
Community Manager
128 Views

Reply