Lenovo Machines connected to VPRO goes to sleep/Unreachable

HR · ‎05-16-2017

Hi Team,

We are using Intel vpro technology and manage machines remotely. Primarily ,we use it for imaging purposes .where we deploy images on machines connected to VPRO.

If the machine is idle for some time, Its disconnecting from VRPO. Also machine goes to sleep mode during imaging. Due to which the image deployments gets failed.

When checked VPRO connected does not ping at all.

We have Lenovo laptops Gen1,2,3,4 machines. We have worked with Lenovo and they informed there are no issues from their end. They just had us to do bios update.

We have ensured all port and network communications are fine.

MichaelA_Intel · ‎05-19-2017

FordFoundation-Servicedesk

Hello and thank you for your post. From what you've described, we'd like you to check the profile you've deployed to these systems. The behavior sounds like you have the "Intel(r) ME will go into a lower power state when idle" option enabled. If this is the case, you'll need to either disable it or increase the "timeout if idle" value:

Regards,

Michael

HR · ‎05-23-2017

Hi Michael/Team,

Intel vpro settings are manually configured on machines. we don't use the console that you have mentioned above.

we have attached a snip of the console we used to connect to machines.

Can we have call to discuss this issues. or your email address for assistance.

Thank you,

Hari

2125734777

mailto:Globalservicedesk@fordfoundation.org Globalservicedesk@fordfoundation.org

MichaelA_Intel · ‎05-23-2017

FordFoundation-Servicedesk

Hi Hari,

Yes, we are available to assist you. I will need to ask you to create a ticket as I do not have all of your details. In the ticket, please reference this post. Also, provide your availability, time zone, system make and model, number of systems. We are in PDT.

You can submit your ticket here:

http://www.intel.com/content/www/us/en/support/contact-support.html# @24 Contact Support