We need some help. We are receiving an SSL error when attempting to remote configure our Dell notebooks
We have a Go Daddy CA for provisioning our Dell notebooks. However, we are still unable to remote configure our vPro equipped systems.
Our Active Directory suffix is mycompany.corp (.corp is our AD Zone)
Our DHCP option 14 issues a suffix of pb.mycompany.com (.com is our Unix based zone)
Our Go Daddy CA is pb.mycompany.com
Our RCS server is pbvproap01.pb.mycompany.com
Error message from one of our notebooks:
Date and Time: 8/22/2016 11:13:55 AM
Error Code: 3221246495
Intel AMT FQDN: Notebook1.pb.mycompany.com
Intel AMT IPv4: 192.168.164.5
Server Name: pbvproap01.mycompany.corp
Description: An SSL error occurred. Verify the username and password, and the PSK or certificate settings, where applicable.
Failed while calling
GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error
0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.
Valid certificate for PKI configuration not found.
Please check your GoDaddy certificate:
— OR —
The OU value in the Subject field must be "Intel(R) Client Setup Certificate". This OU value is case-sensitive and must be entered exactly (without quotation marks). (this is used by other Root CAs)
Newer Go Daddy Root CA-G2 is supported by Intel AMT 11, and updated/recent versions of AMT FW 8,9.x,10. Those updated versions may be not made available by Dell for your HW.
You may need to install GoDaddy G1 to G2 Cross Certificate https://certs.godaddy.com/repository/gdroot-g2_cross.crt gdroot-g2_cross.crt to rebuild trust chain to Go Daddy Class 2 CA (and Restart RCS).
Intel EMEA Biz Client Solution Architect