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Remote Platform Erase

SistemasLVDG
Beginner
5,654 Views

 

Hello 

We have the following scenario:

- EMA Server version 1.8.1 over a Windows Server 2019 DCE VM.

- Endpoint: 

Model: "Dynabook Portégé X40L-K-110"

Processor: "Intel Core i5-1250P vPro"

BIOS version :2.30  (latest version)

Disk SSD : Model SAMSUNG MZVLQ512HBLU-00B00

The Endpoint is AMT provisioned in ACM Mode

 

SistemasLVDG_0-1674048771246.png

 

 

We have tried the Action "Platform Erase" with no success.

 

We tried this action with the Endpoint in differents States:

 

a- S0 Power State at BIOS Setup 

b- S0 Power State at Operating System Windows 10 Running

c- S5 Power State. 

 

Only in State (a) we get this KVM outputs 

SistemasLVDG_1-1674049078938.png

Secure Erase !!!!

 

SistemasLVDG_2-1674049087923.png

Disk erase completed. Exiting SSD Erase in 2 seconds

 

SistemasLVDG_3-1674049096098.png

Operating system not found

 

But Partition Table and File Systems in that partitions have not been erased.

 

Is there any log we can check or utility we can use to check and determine what was going wrong while did the erase?

 

We have seen that this feature depends on BIOS version and Hard Disk,

 

SistemasLVDG_4-1674049590787.png

 

 

how can we check that our Endpoint (described above) supports the Feature "Secure Erase" ?

 

Thank you very much in advance

 

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27 Replies
SistemasLVDG
Beginner
849 Views

Thanks for answer Jose

As you may see, there is no Erase Mode option

 

SistemasLVDG_0-1676889139417.png

 

But, we will forward the question to the endpoint´s OEM (Dynabook)

 

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JoseH_Intel
Moderator
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Hello SistemasLVDG,


Just checking if you have any updates from the OEM Dynabook?


Regards


Jose A.

Intel Customer Support Technician


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SistemasLVDG
Beginner
823 Views

Thanks for posting Jose

We have still not a final answer from OEM (dynabook)

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MIGUEL_C_Intel
Moderator
816 Views

Hello, SistemasLVDG,


Thank you for bringing us an update on the case.  We will wait for your new update.


Regards,

Miguel C.

Intel Customer Support Technician


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MIGUEL_C_Intel
Moderator
797 Views

Hello, SistemasLVDG,


By any chance, have you received any updates from the system manufacturer? 


Regards,

Miguel C.

Intel Customer Support Technician


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SistemasLVDG
Beginner
789 Views

Thanks for posting Miguel

We have not yet received any answer from OEM (Dynabook)

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MIGUEL_C_Intel
Moderator
781 Views

Hello, SistemasLVDG,


Thank you for your update.  We are going to stop following up on the tread.  Do not hesitate to reply if further assistance is necessary.


Regards,

Miguel C.

Intel Customer Support Technician


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