Upgrading from EMA v1.12.2.0 to Intel® EMA v1.13.1.0

[Hideo]

Hi.

What is the procedure for vergen up from Intel® EMA v1.12.2.0 to Intel® EMA v1.13.1.0?

The Intel® Endpoint Management Assistant (Intel® EMA) Cloud Start Tool for Azure* (Advanced Template) was used to install Intel® EMA.

The download URL is as follow

Intel® Endpoint Management Assistant (Intel® EMA) Cloud Start Tool for Azure*

The version of Intel® EMA in the template was v1.12.2.0.
Therefore, we attempted to upgrade the version.

The method implemented is as follows.

・Uninstalled Intel® EMA v1.12.2.0.
・Then reinstalled Intel® EMA v1.13.1.0.
　*AzureSQL was used for SQL at that time.

Intel® EMA could be installed, but I could not remote control the agent terminal from Intel® EMA.

Therefore,
What is the procedure for a regular upgrade from Intel® EMA v1.12.2.0 to Intel® EMA v1.13.1.0.

We are waiting for your reply.
Best regards.

Hideo.

[IntelSupport]

Hello Hideo,

Greetings!

Please find the latest EMA download link and the installation guide given below with the steps for the EMA upgrade.

 EMA download link :

https://www.intel.com/content/www/us/en/download/19449/intel-endpoint-management-assistant-intel-ema.html

Please find the installation guide in the download link given above.

Upgrading Intel® Endpoint Management Assistant (Intel® EMA) from v1.12.2.0 to v1.13.1.0 should be done carefully to ensure all configurations and settings are retained, and functionality like remote control of agent terminals remains operational. Below is a step-by-step guide for a regular upgrade procedure:

1. Preparation:

• Backup Data: Before starting the upgrade, backup all Intel® EMA data, including the SQL database and configuration files.
• Review Release Notes: Check the release notes for v1.13.1.0 to understand new features, improvements, and any known issues.

1. Upgrade Intel® EMA:

• Download Latest Version: Obtain the Intel® EMA v1.13.1.0 package from the official Intel download site.
• Stop Services: Stop all Intel® EMA services to ensure no data corruption during the upgrade.

1. Run the installation package for v1.13.1.0 directly on the server where Intel® EMA v1.12.2.0 is installed.
2. Follow the on-screen instructions to complete the upgrade.

• Option 2: Manual Installation:

1. Uninstall Intel® EMA v1.12.2.0, ensuring that the database and configuration files are retained.
2. Install Intel® EMA v1.13.1.0.

• Verify Database Connection: Ensure that Intel® EMA is correctly connected to the AzureSQL database.
• Configure Settings: Verify all settings and configurations, including user accounts, permissions, and policies.
• Restart Services: Start all Intel® EMA services and ensure they are running properly.

1. Testing and Validation:

• Functionality Check: Verify that all functionalities, including remote control of agent terminals, are working as expected.
• Log Analysis: Check logs for any errors or warnings that might indicate issues.
• Agent Terminal Check: Ensure that all agent terminals are communicating correctly with the new Intel® EMA version.

1. Troubleshooting:

• Review Logs: If there are issues with remote control or other functionalities, review the Intel® EMA logs for any errors.
• Check Agent Status: Ensure the Intel® EMA agents on the client terminals are updated and running correctly.
• Network Configuration: Verify that there are no network issues preventing communication between the server and client terminals.

Kindly let us know if you are facing any further query.

Thanks & Regards

Arun

[Hideo]

Hi.

Arun.

Thanks for the reply.

I did it the following way you taught me.

>>

1. Upgrade Intel® EMA:

• Download Latest Version: Obtain the Intel® EMA v1.13.1.0 package from the official Intel download site.
• Stop Services: Stop all Intel® EMA services to ensure no data corruption during the upgrade.

1. Run the installation package for v1.13.1.0 directly on the server where Intel® EMA v1.12.2.0 is installed.
2. Follow the on-screen instructions to complete the upgrade.

>>

When I did so, I got the following error and the update stopped.

Please let me know the cause and how to fix it.

I am waiting for your reply.

Best regards.

Hideo.

[vij1]

Hello Hideo,

Greetings!

Thank you for the update. Could you please confirm if you are using Client Control Mode (CCM) or Admin Control Mode (ACM)?

Best regards,

Vijay N.

[Hideo]

Hi.

Arun.

Thanks for the reply.

I am using the Admin Control Mode (ACM), as described above.

I look forward to your answers on the causes and remedies to the above.

I am waiting for your reply.

Best regards.

Hideo.