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今天程式要我更新它,結果他把自己刪掉後就結束了,所以我去官網重新下載結果它就顯示 "確定要移除此程式嗎?"。
如果用舊版的檔案去安裝,它會告訴我有一個更新的版本已經安裝了。
我已經用盡全力把它刪掉了,也使用官網提供的 "DSAUninstaller.exe" 刪除過 重開機了。
可是我重新安裝的時候還是一樣的結果。
以下是 DSAUninstaller.log
""""""
Beginning DSA Uninstaller
GetBundleGuid() start
Did not find Bundle Guid _bundleGuid =
GetBundleGuid() end
Did not find Product Guid productGuid =
GetOrphanedProductIds() start
GetOrphanedProductIds() end
GetOrphanedEntries() start
GetOrphanedEntries() end
GetOrphanedClsIdEntries() start
GetOrphanedClsIdEntries() end
Uninstalling DSAService
DSAService not installed on this computer
Uninstalling DSAUpdateService
DSAUpdateService not installed on this computer
Uninstalling SurSvc
RemoveService failed to uninstall SurSvc with exception: System.ComponentModel.Win32Exception (0x80004005): 指定的服務並不是已安裝的服務。
於 System.ServiceProcess.ServiceInstaller.RemoveService()
於 DSAUninstaller.ProgressBarVM.RemoveService()
Uninstalling ESRV_SVC_QUEENCREEK
ESRV_SVC_QUEENCREEK not installed on this computer
StopTray() start
StopTray() end
Uninstall() start
Uninstall() end
CleanRegistry() start
Deleted Registry Key: CurrentUser\Software\Intel\Intel Driver Update Utility
Deleted Registry Key: LocalMachine\Software\Intel\SUR\Installers\QUEENCREEK
Deleted Registry Key: LocalMachine\SYSTEM\ControlSet001\Services\DSAService
Deleted Registry Key: LocalMachine\SYSTEM\CurrentControlSet\Services\DSAService
Deleted Registry Key: LocalMachine\SYSTEM\ControlSet001\Services\SurSvc
Deleted Registry Key: LocalMachine\SYSTEM\CurrentControlSet\Services\SurSvc
Deleted Registry Key: LocalMachine\SYSTEM\ControlSet001\Services\ESRV_SVC_QUEENCREEK
Deleted Registry Key: LocalMachine\SYSTEM\CurrentControlSet\Services\DSESRV_SVC_QUEENCREEKAService
Deleted Registry Key: LocalMachine\Software\Microsoft\Windows\CurrentVersion\Run\DSATray
CleanRegistry() end
CleanProgramFiles() start
CleanProgramFiles() end
DSA Uninstaller has finished
"""""
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Hello 彥吳0002
Thank you for posting in the Intel Community.
Please try the following steps:
1- Please go into Windows® settings> app and features and uninstall Intel® Driver & Support Assistant (Intel® DSA) and Intel® computing improvement program,
2- Go to C:\ProgramData\Intel and deleted the DSA folder (you might have to select the option show hidden files).
3- Now uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Intel® Driver & Support Assistant Uninstaller (https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller)
4- Download and install the latest Intel® DSA version (https://downloadcenter.intel.com/product/128824/Intel-Driver-Support-Assistant-Intel-DSA-)
We only provide support in English and we use a translation tool for your post.
Regards,
Leonardo C.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello 彥吳0002
Have you been able to test the steps provided?
Regards,
Leonardo C.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello 彥吳0002
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Regards,
Leonardo C.
Intel Customer Support Technician
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