Items with no label
Announcements
FPGA community forums and blogs on community.intel.com are migrating to the new Altera Community and are read-only. For urgent support needs during this transition, please visit the FPGA Design Resources page or contact an Altera Authorized Distributor.
3338 Discussions

D435 not working after latest version update

RBang
New Contributor II
‎12-13-2018 02:15 PM
2,315 Views

Hi guys, anyone using the RealSense D435 camera? I upgraded it today to the latest 5_10_13 version and ever since then have been unable to use the camera.

Receiving these errors:

realsense Unknown in rs2_open_multiple(sensor:000002766BE721B0, profiles:0000027671728FD8, count:1): Flush failed-1072873822

Unknown in rs2_get_option_range(options:00000276718CF620, option:Auto Exposure Priority, min:0, max:32, step:1, def:16):

The device does not support camera settings such as zoom, pan, aperture adjustment, or shutter speed.

Tried downgrading to the previous version 5_10_3 but still no luck.

 

0 Kudos

Link Copied

2 Replies
RBang
New Contributor II
‎12-13-2018 02:25 PM
1,242 Views

Never mind. Apparently Hardware Reset did not work, but switching it off and on did 😅

0 Kudos
Copy link
MartyG
Honored Contributor III
‎12-13-2018 02:33 PM
1,242 Views

I would recommend performing a Gold Reset operation on the camera to reset it to its factory-new defaults. This usually clears problems related to an unsuccessful firmware update. The procedure is listed in the link below.

 

https://forums.intel.com/s/question/0D70P0000068oi1SAA

 

Edit: I'm very glad you found a simple solution! :D

0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.