Error saving image using the SDK samples.

[RAlwa]

I recently obtained the R200 and downloaded and installed the offline SDK package (10.0.26.0396). I seem to be having the following issue whenever I try and save the image. This occurs on any of the samples when I run.

[idata]

Hello Alwar,

I was wondering if you could provide the corresponding logs.If you have another question, don't hesitate to contact us.I'll be waiting for your responseHave a nice day.Regards,Andres V.

[RAlwa]

Hi,

Apologies for the delay. I had been travelling and couldn't keep myself updated. Recently I had checked the event logs from event viewer and figured out there were issues reported at the port where it was connected. I tried reinstalling the drivers manually and from device manager - this didn't seem to work.

Following that, I tried updating to the windows creators update to see if this could be an issue with something partially installed. Turns out it works now. I tested it out both from the SDK's samples and my own C++ code to take photos and the camera is working.

I'm sorry about the late update but like I said I was travelling and didn't have the camera with me as well.All of the new testing was done this morning so I'll monitor it and see if anything breaks again.

Anyway I really appreciated the support I got.

Kind regards,

RK

[MartyG]

That's great news that you got it working! Thanks so much for the update, and please return to this forum any time that you have further questions. Good luck!