F200 Hands 3D viewer sample crashes when starting

[lquad]

Goodmorning,

I downloaded the SDK Hand Tracking module of the SDK.

When I have the camera connected (F200) and I try to open one of the F200 samples, the application crashes.

-the camera LED turn on

-the windows is created, in the bottom right corner appear the image sampeld by the camera.

Then, after 0.5-1 seconds, the application crashes.

Windows give me the possibility to click on a "Debug" button, if I do so, It open Visual studio.

the calling stack is:

I have windows 10 installed 64 bit;

I have a Intel64 Family 6 Model 58 Stepping 9 GeniuineIntel 3500 Mhz.

What Can I do? Any suggestion?

[MartyG]

I have never heard of a CPU being described in terms of family model and stepping numbers. However, using this information, it seems that your processor is an Intel Core i7-3770K. This would make it a 3rd generation "Ivy Bridge" architecture processor. The minimum specification for an F200 camera is a 4th generation "Haswell" architecture processor. If you use the camera with a processor generation earlier than 4th, you may be able to access basic RGB video (e.g webcam) and raw camera data functions, but not more advanced functions such as hand tracking.

[lquad]

Yes, sorry for that cpu description, was the result from the "systeminfo" command on the prompt.

Yes it is an i7-3770K CPU.

thanks for the help