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problem downloading realsense software on a brand new unit

mtsch1
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i just purchased a new lenovo aio 700. it cam with a leaflet inside for intel real sense and password. no when I follow instruction I get this message "master key reset in progress". it has been like that since yesterday!

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EstebanA_C_Intel
Сотрудник
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Hello, erg56:

Thank you for contacting the Intel® Communities.

I would like to know, where are you getting this error?

While accessing windows? While downloading software from an specific webiste? What is the website you are trying to download that from?

I look forward to your reply on this.

Regards,

Esteban C

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EstebanA_C_Intel
Сотрудник
1 830Просмотр.

Hello, erg56:

Thank you for contacting the Intel® Communities.

I would like to know, where are you getting this error?

While accessing windows? While downloading software from an specific webiste? What is the website you are trying to download that from?

I look forward to your reply on this.

Regards,

Esteban C

mtsch1
Начинающий
1 829Просмотр.

Hi Esteban

The site I visit is "softwareoffer.intel.com/realsense". Then I enter the masterkey "34wurmzdaywb"my windows hello is setup correctly.so I don't understand why this is not working

EstebanA_C_Intel
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1 829Просмотр.

Hello, erg56:

In this case, I would like to recommend you to visit https://softwareoffer.intel.com/intel-software-starter-pack/realsense/faq Intel® Software Application Pack - Need Help?

There look for FAQ "My Master Key is not working." and follow the steps there.

Also there is the option to send an email to their support so please do let them know if those steps don't fix your issue.

Any additonal quesitons or inquiries? Feel free to contact us back.

Regards,

Esteban C

mtsch1
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1 829Просмотр.

Dear Esteban

I have already exhausted all you have recommended. is there anyway that intel can provide me with a different master key that works for this software bundle? I really hope so!

mtsch1
Начинающий
1 829Просмотр.

PS

I hope this doesn't take another two or three days to get a response back. and more hopefully I get what was promised to me.

Jorge_I_Intel
Сотрудник
1 829Просмотр.

Have you tried requesting a new password from the FAQ link?

mtsch1
Начинающий
1 829Просмотр.

I did what you asked me to. but how I got to this site was from the site you just asked me to go back to!

Jorge_I_Intel
Сотрудник
1 829Просмотр.

Hi erg56,

Someone will contact you via eMail to the address on this ID (erg56), to help you out with your issue.

Jorge.

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