the setup program failed to install one or more device drivers

[mhafi5]

help me

[LeonWaksman]

You didn't provide any information about your system and setup? How we can help you?

Leon

[AlHill]

What setup program?

What drivers?

What version of windows 10? 1909?

What is the model number of your laptop or desktop?

Doc

[mhafi5]

Display adapter shows as microsoft basic display adapter . windows 8.1 pro . acer aspire e1 432

[AlHill]

What is your processor model number?

What setup program?

What drivers?

Doc

[mhafi5]

processor model number : Intel® Celeron® Processor 2957U

2M Cache, 1.40 GHz

setup program : display adapter

drivers : Intel® HD Graphics driver

[AlHill]

Seems to me you are trying to run Windows 8.1 on a laptop designed for Linux, correct?

https://www.acer.com/ac/en/KH/content/model/NX.MH9ST.002

Doc

[mhafi5]

yeah .

[AlHill]

Can you confirm with acer that this laptop will support windows?

Doc

[mhafi5]

i dont get it. my laptop being run the windows not linux

[AlHill]

When you purchased this laptop, did it have Linux or windows on it?

Doc

[mhafi5]

windows

[mhafi5]

[mhafi5]

need help solved the problem. microsoft basic display adapter

[AlHill]

Select Windows 8.1, and download the intel VGA driver from here:

https://www.acer.com/ac/en/US/content/support-product/4925?b=1

Doc

[mhafi5]

it failed to install because this laptop not support nvidia but support intel

[AlHill]

No, there are two drivers there - one nvidia, and one intel. Select the intel driver.

Doc

[mhafi5]

so what I need to do ?

[LeonWaksman]

1. Al's instructions where accurate. First you should open the Acer Download Page. Then you have to select Windows 8.1 64 bit Operating System. Finally you need download the Intel Graphics Driver (see the attached image).
2. Next, you should unzip the downloaded VGA_Intel_10.18.10.3304_W81x64_A.zip archive.
3. Double click on setup.exe and follow the installation instructions.

Leon

[mhafi5]

it failed. what should i do ?

[LeonWaksman]

Try to update your driver from Device Manager:

1. Open Device Manager.
2. Expand Display adapters and double-click on the Microsoft Basic Display Adapter
3. In the Driver tab, click Update Driver.
4. Click Browse my computer for driver software.
5. Click directly Browse.
6. Browse to the directory where you unzipped the file you downloaded  and click the Graphics folder.
7. Click "OK" and click "Next". The operating system will install the  driver if it considers this an upgrade.
8. Click "Close" and click "Yes" to reboot. The driver should now  be loaded.

Leon