14900kf questions

[Boothe]

The processor can't utilize battleye anticheat at all blue screens for memory fault; while also throttling to ~1GHz clock speed my thought was temp but it runs at a solid 70*C. It loads much slower than the 12900kf it was replaced with and the i5 13400f it replaced in multiple benchmark programs. I'm curious if anyone has any ideas what could be affecting it (we do not have the box the processor came in anymore which makes RMA much more difficult).

[RandyT_Intel]

Hi @Boothe,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Is there any physical damage to the system? 
• What troubleshooting steps have you tried so far? 

Even without the box, you can still request an RMA as long as the processor is still under warranty. If you're concerned about how to obtain the necessary markings or information, you can check this link to validate the warranty details. Regarding the benchmarking results, please note that Intel is unable to comment on or interpret results from third-party benchmark tools run Intel® Processor Diagnostic Tool to confirm if there are any issues with the CPU

Where to Find Intel® Boxed Processor Serial Numbers (FPO and ATPO)...

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

 Hi @Boothe,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Boothe,

I wanted to confirm that I have received your request to close the case. With that being said, I will now proceed with closing this thread.

Please note that once the case is closed, it will no longer be monitored. However, if you need further assistance in the future, you are always welcome to submit a new ticket, and we will be more than happy to help.

Randy T.  

Intel Customer Support Technician