A timeout was reached (30000 milliseconds) while waiting for the Intel(R) SUR QC Software Asset Mana

[Kirsten]

My system simply shuts down when trying to run games or high resource applications

  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

  <EventID Qualifiers="49152">7009</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8080000000000000</Keywords>

  <TimeCreated SystemTime="2025-01-18T14:03:38.8222569Z" />

  <EventRecordID>28186</EventRecordID>

  <Correlation />

  <Execution ProcessID="1340" ThreadID="4032" />

  <Channel>System</Channel>

  <Computer>Kirsten-Main</Computer>

  <Security />

  </System>

- <EventData>

  <Data Name="param1">30000</Data>

  <Data Name="param2">Intel(R) SUR QC Software Asset Manager</Data>

  <Binary>49006E00740065006C0028005200290020005300550052002000510043002000530041004D000000</Binary>

  </EventData>

  </Event>

[VonM_Intel]

Hi, Kirsten.

Thank you for posting in our Community and for sharing the details about the error and the system behavior you’re encountering. Based on the information provided, the issue seems to be related to the Intel(R) SUR QC Software Asset Manager service and its timeout error. This, combined with your system shutting down during high-resource applications, suggests that the problem may be related to Intel Software/Services Conflict, Overheating or power supply issues, Driver or Software incompatibility.

I will need to do further research on this matter and post the response on this thread once available.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[dbarjim]

I am getting the same error  
A timeout was reached (45000 milliseconds) while waiting for the Intel(R) SUR QC Software Asset Manager service to connect.

This is on a MinisForum MS-01 running windows 11 home.

This seems to happen daily. I was working on the computer then went downstairs for breakfast and came back to the login screen and when I checked the event I saw the timeout error.

Any ideas?

[n_scott_pearson]

Go into the Installed Apps dialog (right-click on the Windows Start button and select Installed Apps) and check if there is an entry for the Intel Computing Improvement Program. If so, uninstall this component. This will remove the Software Asset Manager and stop this issue from occurring.

Hope this helps,

...S

[VonM_Intel]

Hi, Kirsten.

Thank you for your patience. I see that @n_scott_pearson responded and shared the steps. I would like to confirm if the suggestion helped resolve the issue.

@dbarjim If the suggestion does not work. I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Looking forward to your reply!

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[dbarjim]

I think that resolved that problem. I am still hunting down why the Minis Forum MS-01 still keeps rebooting by itself if I let it sit for hours. But this was a great response to get this problem resolved, I think you very much.

[VonM_Intel]

Hi, Kirsten.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

@dbarjim I'm great to know that the initial issue has been resolved. However, if the problem recurs, please create a new thread so we can focus on your specific concern and offer more effective assistance.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Kirsten.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician