Additional Warranty Updates on Intel Core 13th/14th Gen Desktop Processors

[Thomas_Hannaford]

*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause*

Following Intel’s earlier announcement regarding two (2) year warranty extension – from date of purchase, up to a maximum of five (5) years - on Intel Core 13th/14th desktop processors, please see below for additional details on the program.

Intel Core 13th/14th Gen Desktop Boxed/Tray CPUs

The following processors are covered by the warranty extension:

Warranty extension applies to new & previously purchased processors, if they are one of the Intel Core 13th/14th Gen SKUs listed above. This warranty coverage applies to all customers globally.

Standard warranty process and terms apply – which you can review here: https://www.intel.com/content/www/us/en/support/articles/000024255/processors.html.

For users who are or have previously experienced instability symptoms on their Intel Core 13th/14th Gen Desktop processors and need to initiate the exchange process:

• Boxed Processors – please contact Intel Customer Support for further assistance.
• Tray Processors – please contact your place of purchase for further assistance.
• OEM/System Integrator Intel Core 13th/14th Gen-powered desktop system – please contact your system manufacturer for further assistance.

If customers have experienced these instability symptoms on their 13th and/or 14th Gen desktop processors but were unsuccessful in prior RMAs we ask that they reach out to Intel Customer Support for further assistance and remediation.

We appreciate your patience with this process and will continue to share updates relating to the Intel Core 13th/14th Gen desktop processor instability issue.

[Calcide]

I don't see the i5 13600 ( Non K ) in the list.
Does this mean is not affected ?

[iameatingjam]

Thats right, the non-k is a c0 die, the same one that makes the 12900k. Its essentially rebadged alder lake. You don't have to worry.

[goshku]

I dont see also i5-14500, is it not affected also? 

[pressed_for_time]

It is not affected. The latest BIOS update includes the 0x129 microcode update. For my ASUS motherboard it also "...adjusts the factory default settings for the non-K processors...". As this would apply to the 14500 it would be worthwhile for you to do the update if  your motherboard vendor is saying the same.

[Calcide]

does this apply to the 13600 ( non k )  as well ?

[pressed_for_time]

Yes. Settings like the Intel Defaults are varied by the BIOS depending on what CPU is detected. So the adjusted factory default settings for non-K processors will apply to any 13th or 14th gen non-K processor.

[Ginnys]

I recently purchased 15 Dell Optiplex Micro Form Factor 7020 Desktops in June and they all have the

Intel 14th Gen i5-14500T processor.  This chip is not in the list of affected processors above, but all of these desktops are having similar random BSOD / Blue Screen Recovery incidents.    Is it possible this chip model has the same problem?  It sure seems like it to me.  I've applied the latest BIOS version (1.5.0) that was released in July, but the crashes are still happening randomly.  Dell is making me reload the OS on every one of them, confirm that it still happens, then they will let me send it in for repair. I've sent in 3 already.  I've been told they are replacing the CPU, but the part is on backorder.    I don't know what processor they are replacing them with.     I wonder if Intel knows the problem is also in the i5-14500T, but hasn't added it to the list yet?  

[TvNieuw]

How do I contact the Manufacturer of my genuine Intel NUC 13 Extreme RNUC13RNGi7?

No links to be found on the Intel Support pages.

[n_scott_pearson]

Asus took over the NUC business from Intel in January. Even though your NUC was build within the Intel fold, you need to contact Asus for warranty service.
...S

[TvNieuw]

Hi Scott,

That is very unfortunate for us Intel NUC 13 Extreme owners for Asus is well know for their excellent Customer Service.

(https://gamersnexus.net/news-features/confronting-asus-face-face)

That is why I chose any brand but Asus.

I just firmly hope Intel will change their policy and support their enthusiast users and ambassadors.

[TvNieuw]

Anxiously waiting on further announcements regarding warranty. 

Specifically for all RNUC13 Extreme users.
As I understand we need to visit ASUS Support for our machines, however on their support site the RNUC13RNGi is nowhere to be found. Seems logical because its an Intel product. But Intel also somehow erased all support form the RNUC13RNGi.

[AlHill]

@TvNieuw   Support for your NUC can be found here:

https://www.asus.com/supportonly/nuc13rngi9/helpdesk_qvl/

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

[TvNieuw]

Thanks for the (now) working link to the Asus Drivers.

Also downloaded the Warranty statement.

A Limited Warranty is offered on NUC Mini PCs products. This Limited Warranty does not cover any software applications or programs; non-NUC Products or non-NUC branded peripherals.

Asus guarantees that the NUC Products that you have purchased are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase, is the proof of your purchase and warranty start date. You may be required by your purchase site or Asus Authorized Service Providers to present the proof of purchase as a condition of receiving warranty service. You are entitled to a hardware warranty service if a repair is required within the Limited Warranty Period.

During the Limited Warranty Period, Asus will, at its sole discretion, repair or replace any defective component. All spare-parts or module removed under this Limited Warranty will become the property of Asus.

There might still be some light at the end of this tunnel.

[curry2024]

我的i7 13700k 在空载电压都给到1.38v 了， 感觉有大问题

[pressed_for_time]

Are you measuring this with HWINFO64? I notice that it shows a maximum 1.332v for me as a value for Vcore under the motherboard section. I am not seeing this constantly, the average is more like 0.8v. This is at idle although this is with a browser open and some background programs running so not really no load.

[curry2024]

But the thing is, if there’s programs running such as adobe photoshop and games, the voltage went to 1.48v

[pressed_for_time]

The maximum Vcore should be no more than 1.55v so 1.48 is OK.

[curry2024]

No using aida64

[DudeJayStarr]

The Intel 13th gen issue is so frustrating. (Replaced my 13700k for a second time and IT JUST CRASHES WHEN A GAME LOADS!!!)

This is a trash experience from me and I've been running strictly Intel/Nvidia FOR YEARS! Now everytime I load a game on my awesome build it just crashes, I had such high hopes for intel with the Intel Arc GPU I had and the 13700K but I had to swap back to Nvidia due to GPU issues in OBS and now I am just going to go full AMD at this point.

I stayed away from AMD for the past 15 years when I had a problematic CPU chip back in the day but now I think it's time to leave intel and with the terrible support I'm just going to jump on the class action suit. I haven't been able to stream but once I swap everything out everyone is going to know.

I have never been so frustrated and wasted so much time disabling and limiting EVERYTHING in my bios just to still have a degraded chip or whatever is going on.

[dllarson]

Hi,

When my 14th gen i9 failed Intel shipped me a replacement but I still had some flakiness in system operations. Note that I also made sure I was running the latest processor microcode when installing the replacement chip.

Unfortunately, since we can't know what underlying damage the failing processor caused to stored data/programs etc... I did a full reinstall of Windows right over the existing installation.

https://support.microsoft.com/en-us/windows/fix-issues-by-reinstalling-the-current-version-of-windows-497ac6da-7cac-4641-82a5-f50398d879a0

When this was completed my system was much more reliable. I mention this because it might help you with what you're dealing with.

Any games and such installed when the processor was failing are fair game for repair/reinstalls as well.

Good luck!

[CoolBook]

Hello @DudeJayStarr 

It seems your issue could be related to something other than the CPU then.

Disabling XMP and limiting performance is a good first step, but the RAM could still be defective. You should test it.
Your SSD, OS installation or the actual game could also be corrupted.