CPU Instability with Processor Intel® Core™ i7-13700HX

[DB774]

Hi everyone,

I’m reaching out to see if anyone else is experiencing similar issues or has advice on what to do next. I have an HP Omen 16 with a 13th Gen Intel(R) Core(TM) i7-13700HX processor, and I’ve been facing some frustrating CPU instability problems since late August 2024.

The Problem:

1. High CPU Utilization During Gaming: The CPU often hits 100%, causing micro-freezes and lag that ruin the gaming experience.
2. Idle State Issues: Sometimes, all the CPU cores (both P and E) are unnecessarily utilized, even when the system is idle.

What I’ve Tried:

I’ve been in contact with HP’s support team, but the troubleshooting they’ve suggested so far hasn’t resolved the issue. They insist that there’s no known problem with Intel’s 13th or 14th Gen CPUs, but I’ve seen a lot of reports online from others with similar issues, especially with Intel mobile processors.

What I’ve Found:

There’s a lot of discussion online, including on YouTube, about widespread instability in Intel’s 13th and 14th Gen processors (both desktop and laptop variants). It seems to be a growing concern, yet I’m not sure if there’s an official acknowledgment or fix in the works.

My Concerns:

• Is this a hardware-level issue or something that could be fixed with a BIOS update or patch?
• My warranty is still active, but I’m worried about long-term performance and usability if this isn’t addressed.
• I feel stuck because HP support hasn’t been able to provide clear answers or solutions.

Questions for the Community:

1. Has anyone else faced similar issues with their 13th Gen Intel processors?
2. Are there any updates, workarounds, or fixes that you know of?
3. Is this something I should push harder with HP or Intel to resolve?

I’d really appreciate any advice, insights, or shared experiences. Thanks in advance!

[DeancR_Intel]

Hi DB774,

Thank you for posting in the Community!

I understand that you have a laptop. Since this is an OEM (Brand) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern. I hope it's okay.

Just to add, based on analysis of the reported Intel® Core™ 13th and 14th Gen desktop processor instability issues, Intel has determined that mobile products are not exposed to the same issue.   Intel has not identified any instances of the Vmin Shift instability issue relating to Intel® Core™ 13th/14th Gen HX processors. The symptoms being reported with 13th/14th generation processors – which include OS and application hangs and crashes – are common symptoms that can stem from a broad range of potential software and hardware issues. 

You can try out the latest BIOS version released by your laptop manufacturer. I suggest seeking assistance with your OEM for the BIOS update procedure. Official HP® Support

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi DB774,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi DB774,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician