Clarification Update on Intel Core 13th/14th Gen Desktop Processor Support Process

[Thomas_Hannaford]

*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause*

*8/26 - updated to clarify support guidance for 13th/14th Gen desktop tray CPU purchases. Apologies for the confusion!*

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process.

To help streamline the support process, Intel's guidance is as follows:

• For users who purchased 13th/14th Gen-powered desktop systems from OEM/System Integrator - please reach out to your system vendor's customer support team for further assistance.
• For users who purchased boxed 13th/14th Gen desktop processors - please reach out to Intel Customer Support for further assistance.
• For users who purchased tray 13th/14th Gen desktop processors - please reach out to your place of purchase for further assistance.

[sstevo66]

Let us know how it goes. I tried to make contact and was told no rma until something actually fails.
Bought it end of March 2024, so its not even 6 months old yet. The financial issue Intel put themselves in is certainly a driving factor in the reduced customer service experience. Just kicking the cost down the road a bit time-wise (referring to the extra 2 years of warranty) to keep profits up when earnings are down.

[Donahue259]

Keep that email for records. You’ll thank me later

[Wevsky]

what email ?

[PiousDevil]

Hello,

I bought a MSI Stealth 17 A13V laptop in May and have been plagued with instability issues. My specs are as follows:

Processor 13th Gen Intel(R) Core(TM) i9-13900H 2.60 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor

As per the article above, the instability issue exchanges are for desktop systems. Could you please let me know if I can raise a request for an exchange as i have been plagued with BSOD issues since May.

[ErichMoraga]

Please contact MSI regarding your problematic MSI Stealth 17 A13V laptop .

[ferhat06]

K serisi 14. Nesil işlemciler için ne zaman güncelleme gelecek acil yardım

[sstevo66]

Check your Motherboard manufacturer for the downloads.

[PaulNeale]

I have an i9 14900 KF that has cost me a lot of time and money. Autodesk has confirmed for me that it is indeed the processor. Customer support is near useless as they put me on hold and then hang up on me. I asked for a call back that I have never received. I need to get this processor replace. Who can I talk to that is in North America that actually knows what they are doing?