HYPER_VISOR ERROR

[BestRobert]

Has there been a resolution from intel on this ticket:;https://community.intel.com/t5/Processors/Intel-Core-Ultra-9-285k-BSOD-opening-certain-EAC-Games/m-p/1664804

I have an identical issue and cannot seem to find a resolution

[DarwinC_Intel]

Hi BestRobert,

I understand you are having the same issue regarding to the link that you provided, but for us to further check and help you with your concern kindly provide the following information:

What are the games affected by the issue?

Any troubleshooting steps you've done?

Could you provide us the dump file of the issue?

And for your system configuration kindly follows the steps:

You can find the download link here:

• Intel® System Support Utility for Windows*
  • Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."
3. Click "Scan."
4. When the scanning is complete, click "Next."
5. Click "Save."
6. Please send the saved file to us.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[BestRobert · Accepted solution]

I found a solution actually, for anyone who reads this.

I was running Windows 11 home, upgraded from windows 10 home

And so I bought a new SSD, and a Windows 11 Pro key.

This got rid of any hangovers from my old install and let me install HyperV Services from Windows Features

After checking virtualization was on in the BIOS and installing updates + Hyper V services I got the game I was experiencing the issue with (Fortnite) to run... Still has mild issues but the HyperV blue screen has gone!

[tocadiscos3D]

yo no tengo el programa instalado,  intente hacer una actualizacion de servidor pero hizo error al actualizar

[DarwinC_Intel]

Hi BestRobert,

Thank you for sharing your experience and solution with us. It's great to hear that you were able to resolve the issue with Fortnite by upgrading to Windows 11 Pro and installing a new SSD. Kindly allow us to further check this information of your internally.

If you have any question you are free to reach out to us on the email.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[DarwinC_Intel]

Hi BestRobert,

As pre discussion with the team, to ensure all fixes are working on the Ultra Series 2 platform, please follow these requirements:

1. BIOS Update: Ensure that the BIOS is updated to the latest version, specifically looking for Planned Release 5 (PR5).
2. Windows 11 Build: The Windows 11 build must be above 2600 or 26100. The current build mentioned, Windows 11 Home (10.0.22621 Build 22621), is not the latest and does not meet the requirement.
3. Driver Updates: All drivers must be up to date to ensure compatibility and performance.

Please make sure these updates are applied to avoid any issues with the platform. If you have any questions or need further assistance, feel free to reach out.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[DarwinC_Intel]

Hi BestRobert,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards, 

Darwin C. 

Intel Customer Support Technician 

[DarwinC_Intel]

Hi BestRobert,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards, 

Darwin C. 

Intel Customer Support Technician