Help with graphic drivers

[M1dje]

Hello

i have a monoblock msi on intel gold G6405 processor

can't find graphic drivers for this video card

video card is UHD Gpraphics 610

thanks for response

[n_scott_pearson]

Comet Lake processors are covered by this driver: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html.

Hope this helps,

...S

[Catulpos_Intel]

Hello M1dje,

Thank you for contacting Intel Customer Support.

You can access this link: Intel® 7th-10th Gen Processor Graphics - Windows* for Intel generic driver but for better compatibility of your device, you can also download the drivers from your board manufacturer. Thus, to assist you effectively and provide you with an accurate recommendation, please provide the exact model of your MSI motherboard.

Thank you and have a nice day.

[M1dje]

Thanks everybody for response 

But

I dont' have á positive result, because when i started installer its finished with error code 8 - There is no device compataible with this driver

both links are similiar

@Catulpos_Intel 

driver for motheboard i cant find on vendor web site, model of MSI motherboard is  MS AE031

thanks

[n_scott_pearson]

You may need to use a Clean Install processor. Here is mine:

1. Download - but do not install just yet - the referenced driver package to your PC. 
2. Disconnect system from Internet. Unplug Ethernet cable and/or disable Wireless. Note: if using Wireless, it should be disabled in such a way that reboots can occur without it automatically re-enabling.
3. In the Apps and Features applet, check to see if there is an Intel HD Graphics or Intel Graphics entry. If not, skip to Step 6.
4. Click on the Intel HD Graphics or Intel Graphics entry and select Uninstall.
5. Reboot the system, keeping Internet access disconnected.
6. From Device Manager, check if there is an entry for an Intel Graphics adapter. If you see only the Microsoft Basic Display Adapter, skip to Step 9.
7. Right-click on the entry for the Intel Graphics adapter and select Uninstall Device. Checkmark Delete the driver software for this device and then click on the Uninstall button.
8. Go back to step 5.
9. Install the new driver package that you downloaded in Step 1.
10. Reboot the system.
11. Reconnect Internet access.
12. Test.

Depending upon the history of your Windows + Drivers installation, it may take multiple uninstall (and reboot) cycles to clean out the old installations, so don't give up on the process. If you get to, say, 10 cycles, stop there and attempt the installation of the downloaded driver package.

Hope this helps,

...S

[Catulpos_Intel]

Hello M1dje,

We are sorry to hear that you experienced some issues with regards to the installation of our graphics driver.

For us to effectively assist you, please provide the following information:

• Please provide SSU logs, you can follow the instructions on how to get it through this article: How to get the Intel® System Support Utility Logs on Windows*. This is for us to thoroughly check your system specifications.
• May we know why you wanted to update your integrated graphics driver?

We look forward to your response.

Best regards,

Catulpos_Intel

Intel Customer Support Technician

[Catulpos_Intel]

Hello M1dje,

I just wanted to check if you saw the information posted previously and if you need more time to provide the information requested?

Best regards,

Catulpos_Intel

Intel Customer Support Technician

[Catulpos_Intel]

Hello M1dje,

I hope this finds you well.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Thank you and have a nice day!

Best regards,

Catulpos_Intel

Intel Customer Support Technician