Hello, my T490s laptop frequently restarts randomly after upgrading to Windows 11, especially when using battery mode. Today, I used verifier.exe to verify the driver program and encountered two blue screens. WinDbg.exe analyzed that the blue screen was caused by esif_lf.sys, but esif_lf.sys is the DPTF driver program. How can I solve this problem?
The attachment includes:
1. System Information
2. Blue Screen DMP Log for Windows 11
3. Analysis results of WinDbg.exe
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Hello mikebaba,
I recommend trying the following troubleshooting step to address the issues you've been experiencing:
- Update Drivers: Ensure all drivers, especially DPTF, are up to date from laptop manufacturer's website.
- Check BIOS Updates: Update your BIOS from the motherboard or laptop manufacturer's website.
- Disable DPTF: If updates don't help, consider disabling DPTF in BIOS settings (may affect power management).
- Run System File Checker: Open Command Prompt as admin and run sfc /scannow to repair system files.
- Contact OEM Support: If the issue persists, contact your laptop or motherboard manufacturer's support for tailored assistance.
Users are strongly recommended to update to the latest version provided by their system manufacturer. For support, customers should refer to their system manufacturer, and a list of OEM support sites is available athttps://www.intel.com/content/www/us/en/support/topics/oems.html.
Best regards,
Randy T.
Intel Customer Support Technician
Hello mikebaba,,
I wanted to follow up regarding the information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.
Please let me know if you have any thoughts or if there's anything else you need from us.
Looking forward to your response!
Best regards,
Randy T.
Intel Customer Support Technician
Hello mikebaba,
Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.
If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.
Best regards,
Randy T.
Intel Customer Support Technician
