I9 processor cannot load windows 11

[mmenard]

I have a computer that has a I9 processor with 32 G of ram and a 5 G graphic card and when I try to install Windows 11, I get a message that say than my computer does not have the minimal requirements to install windows 11. This I9 processor was one of the first sold in 2020, is it defective, do I have to replace it ?

[n_scott_pearson]

More information is needed.

Please download and run the Intel System Support Utility for Windows. When you start the utility, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

[DeancR_Intel]

Hi mmenard,

Thank you for reaching out regarding the Windows 11 compatibility issue you're experiencing with your i9 processor system. I understand how frustrating it can be when you have what appears to be a high-end system but encounter compatibility messages during installation.

I'd like to acknowledge n_scott_pearson's helpful suggestion about running the Intel System Support Utility, which would indeed provide us with comprehensive system information to better assist you.

To help us diagnose this issue more effectively, could you please provide the exact model of your i9 processor? Since you mentioned it was one of the first sold in 2020, knowing the specific model (such as i9-10900K, i9-10850K, etc.) will help us determine the compatibility requirements.

If you're comfortable doing so, please follow n_scott_pearson's instructions to generate and share the SSU report. If you're not comfortable generating an SSU report, could you please provide the following details:

Exact CPU model

GPU model and specifications

Motherboard model

RAM specifications and configuration

The Windows 11 compatibility issue is likely related to specific system requirements (TPM 2.0, Secure Boot, UEFI firmware) rather than your processor being defective. Your i9 processor from 2020 should be capable of running Windows 11 with the proper system configuration.

For faster communication and to help resolve this more efficiently, I'm available for a phone call to guide you through the troubleshooting process. Please let me know a convenient time, and I'll ensure we connect promptly.

Your cooperation in providing this information is greatly appreciated, and it will help us determine the exact cause of the compatibility message.

Best regards,

Dean R.

Intel Customer Support Technician

[mmenard]

Hello Dean

I tried to enable TPM in my BIOS utility and I retried to get Windows 11 and it made no change, my compoter has been rejected like before.

My cpu is Intel® Core™ i9-9900KF CPU @ 3.6Ghz

Memory is DIMM 2400 MHz 32G

Graphic card is NVIDIA Quadro P2000 5G

My Windows 10 is in french so I made a translation of the message I get on the printscreen.

Thank you for your efforts to help me, I am not a great expert in systems configuration.

Michel Ménard,

Montréal, Québec, Canada

[pressed_for_time]

Not a processor issue. The error being reported here is that TPM 2.0 is not present or not activated in the BIOS. This is a security setting that Microsoft is insisting must be present and activated before Windows 11 can be installed. So you need to go into your BIOS and set the TPM Device Selection to Enable Firmware TPM. TPM 2.0 can be enabled through firmware or a separate adapter. It was common for the BIOS to default to the separate adaptor setting, rather than the firmware which then causes the error you are seeing. The graphic below is from my ASUS BIOS, your motherboard BIOS may be similar.

[mmenard]

Hello dear pressed_for_time

I followed your instructions, I went in the BIOS utility to enable the TPM and I retried to get Windiws 11 and it made no change, my compoter has been rejected like before.

My cpu is Intel® Core™ i9-9900KF CPU @ 3.6Ghz

Memory is DIMM 2400 MHz 32G

Graphic card is NVIDIA Quadro P2000 5G

My Windows 10 is in french so I made a translation of the message I get on the printscreen.

Thank you for your efforts to help me, I am not a great expert in systems configuration.

Michel Ménard,

Montréal, Québec, Canada

[pressed_for_time]

As already stated your CPU is compatible with Windows 11 and the issue here seems to be only that the correct BIOS settings are required.

There are three BIOS settings that are required for Windows 11 to install and run. You have an ASUS motherboard so I will use screenshots rather than describing in detail how to find and set the BIOS settings.

The first is that TPM Device Selection is set to Enable Firmware TPM. There is a Discrete TPM alternative but this only works if a TPM 2.0 module is plugged into your motherboard. Most motherboards do not have this unit plugged in so the Firmware setting is essential.

The second is that Secure Boot is set to Windows UEFI mode, see screenshots below

The third is the CSM setting, see the first screenshot above. Launch CSM needs to be Disabled but the Secure Boot setting seems to set it to Disabled and grey this setting out automatically but is might be worth checking, see screenshot below

[mmenard]

I finally made it. After the modification in the Bios, it still did not work, so I tried to look for system upgrades and i found an Intel upgrade that I installed. Then I rebooted and finally my system was able to install Windows 11.

At about 80% of the installation, everything stopped because of a stupid cFosSpeed driver that needs to be upgraded, and it is impossible to upgrade or delete. This is highly frustrating and time consuming. Microsoft should improve this installation with documentation or patches.

Thank you again for your help, I appreciate.

Michel Ménard

Montréal, Québec, Canada

[DeancR_Intel]

Hi mmenard,

Congratulations on successfully resolving the Windows 11 compatibility issue! I'm glad to hear that the combination of BIOS modifications and the Intel system upgrade allowed your i9-9900KF system to meet the Windows 11 requirements.

Thank you for sharing the details of your troubleshooting journey - it's valuable information that can help other users facing similar challenges. Your persistence in working through the BIOS settings (TPM, Secure Boot, and CSM configurations) along with applying the Intel system updates demonstrates the multi-step approach sometimes needed for Windows 11 upgrades.

Regarding the cFosSpeed driver issue you encountered at 80% installation, this is indeed a common challenge during Windows 11 upgrades where older drivers may not be compatible. For future reference, you might consider:

• Uninstalling problematic third-party software before major OS upgrades
• Checking manufacturer websites for updated drivers before upgrading
• Using Windows 11's built-in compatibility checker before starting the installation

I'm pleased that we were able to help you get past the initial compatibility hurdle. Your i9-9900KF processor is indeed fully capable of running Windows 11 when the system is properly configured.

Do you have any other concerns or questions about your system's performance with Windows 11, or is there anything else I can assist you with regarding your Intel processor?

Thank you for your patience throughout this process, and congratulations on your successful Windows 11 installation!

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi mmenard,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi mmenard,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards,

Dean R.

Intel Customer Support Technician