Intel Core i7-14700 crashes with many applications

[AlfredoRam]

Hello, I'd recently build a PC with an Core i7-14700, motherboard ASUS Micro-ATX H610M-K D4 and RAM Patriot Viper Steel DDR4, 3200MHz, 32GB - 2 x 16GB, CL16. Updated with Intel microcode 0x12B and Intel ME, both provided by ASUS. Changed CPU load-line calibration to lower value. 

With this configuration many process crash and reboot the PC: a simple python GridSearch; a multiprocessing python simulation; PyCharm crashes when trying to open a project and begin the indexing of files; even the "notMyfault.exe /crash" command crashes trying to generate a dump memory (that's why I don't upload it).

It's desperating trying to work like this. 

Additional files included: PyCharm log and OpenHardwareMonitorLog.

[VonM_Intel]

Hello, AlfredoRam.

Processor CPU crashes can manifest in various ways, particularly affecting application performance. How long were you able to use the processor before you encountered the issue? Is this a new issue that you experienced right after you bought it? Have you noticed any physical damage to the processor? 

The following troubleshooting tips might help in isolating the issue in self-built systems with Intel® Desktop Boxed processors.

• Try to load the default BIOS setting in your system, or update the BIOS. Refer to the motherboard manufacturer for support with BIOS updates.
• Update Windows*. Select Start > Settings > Windows Update.
• Check for overheating issues. Make sure the thermal solution is compatible and installed properly. Refer to troubleshooting overheating issues.
• Start the system in minimal configuration. Minimal configuration: motherboard, processor, power supply unit, and one DRAM module.
• Check the power supply to ensure it is suitable for your self-built system.
• Check for memory issues:
  • Try to have a sufficient amount of memory in your build system.
  • Try different memory sticks.
  • Make sure the memory is seated well.
• Try another motherboard if possible.
• Run CPU stress test for Windows* and Linux*.
  • For Windows use the Intel Processor Diagnostic Tool and run Burn-in Test.
  • For Linux, look up available stress tests for Linux.
• Try to get a fresh image of the operating system.

Let me know if these steps resolve the issue.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, AlfredoRam.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[AlfredoRam]

Hello Von, this issue started since the day 1 of purchase. After a research, I updated the BIOS as suggested at Intel forums, obviusly with the patch provided by ASUS. I've just applied the solutions that you mentioned, except trying another MB:

• Done. Try to load the default BIOS setting in your system, or update the BIOS. Refer to the motherboard manufacturer for support with BIOS updates.
• Done. Update Windows*. Select Start > Settings > Windows Update.
• Done. Check for overheating issues. Make sure the thermal solution is compatible and installed properly. Refer to troubleshooting overheating issues.
• Done. Start the system in minimal configuration. Minimal configuration: motherboard, processor, power supply unit, and one DRAM module.
• Done. Check the power supply to ensure it is suitable for your self-built system.
• Check for memory issues:
  • Done. Try to have a sufficient amount of memory in your build system.
  • Try different memory sticks.
  • Done. Make sure the memory is seated well.
• Try another motherboard if possible.
• Done. Run CPU stress test for Windows* and Linux*.
  • For Windows use the Intel Processor Diagnostic Tool and run Burn-in Test.
  • For Linux, look up available stress tests for Linux.
• Done. Try to get a fresh image of the operating system.

I'm starting to think that Intel doesn't have a solution for this problems.

Thanks, again

Israel

[VonM_Intel]

Hello, AlfredoRam.

I appreciate the efforts you've made in troubleshooting the issue so far. It sounds like you've already performed many thorough steps, and I understand your frustration at this point. It's clear that the issue has persisted despite the solutions recommended, and I understand your concern about the lack of resolution. At this stage, since you've already updated your BIOS, we can now proceed with the next steps. I have sent an email to you regarding the next steps.

Again, I truly understand how frustrating this must be, and I’m here to support you through the process.

Best regards,

Von M.

Intel Customer Support Technician