Intel Core i9-13900f constant game crashes

[T0ny]

Different games keep crashing constantly at random times after 10 or so minutes. I've tried everything, different settings, format my pc but with a little bit of research I found out that the 13th series is problematic. What I did recently was change the Processor Base Power to 65w and the Maximum Turbo Power to 219w as stated on their official website which made the crashes go away for a few weeks but suddenly they are back without changing anything. Here is my setup:

• Gigabyte Z690 Aorus Elite DDR4 (rev. 1.0) Motherboard ATX
• Intel Core i9-13900F 1.5GHz
• Samsung 980 Pro SSD 1TB M.2 NVMe PCI Express 4.0
• Kingston FURY Beast 64GB DDR4 RAM 2 Modules (2x32GB) speed 3200
• Gigabyte GeForce RTX 3070 Ti 8GB GDDR6X
• Windows 11 Home

Please I've been dealing with these crashes for months, I don't know what else to do.

[RamyerM_Intel]

Hello T0ny, 

Thank you for posting in the communities. Upon checking the model of your CPU, we might need a different approach as the troubleshooting you have done is specifically for unlocked 13th gen CPU. I do want to help you with the random crashing that you are experiencing. Are there any error messages when they occur? Were you able to test out a different external graphics card on your system to further isolate the issue? Additionally, sharing your SSU logs would allow us to be more familiar with your configuration and check for possible errors. 

I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician 

[T0ny]

Hello Ramyer,

I get different errors depending on the game I'm playing. I will attach a few images of some of the error messages I am getting. Sometimes I get no errors at all and sometimes I can be playing for hours without crashes and sometimes I crashes every few minutes like I mentioned. I will also attach the SSU log like you asked.

[RamyerM_Intel]

Hello T0ny, 

Thank you for sharing this details. I can see that the most common error is the out of video memory error. Kindly please allow us sometime to analyze this logs and I promise to get back to you as soon as possible. 

Ramyer M. 

Intel Customer Support Technician

[NormanS_Intel]

Hello T0ny

After reviewing the screenshots you've shared, I've observed a variety of error messages. Concerning the problems surrounding the 13th-generation processors, we would like to inform you that Intel is aware of reports regarding Intel Core 13th and 14th Gen unlocked desktop processors experiencing issues with certain workloads. We’re engaged with our partners and are conducting analysis of the reported issues. Intel has performed analysis on affected processors and specific system settings and replicated the reported symptoms. Intel has observed that this issue may be related to out of specification operating conditions resulting in sustained high voltage and frequency during periods of elevated heat.

In order to address this scenario while the investigation continues, Intel has recommended to system and motherboard manufacturers a set of ‘Intel Default Settings’ to be released around the end of May, 2024 for 13th and 14th Generation K Sku processors. Intel recommends using these settings. If there is no “Intel Default Settings” profile in your updated BIOS, individual settings noted in the table below can be manually adjusted through the BIOS menu. Please contact your motherboard manufacturer for information on how to adjust these settings in your particular BIOS.

Also, our investigation indicates that the issue is confined to Intel Core 13th and 14th Generation (K/KF/KS) desktop processors. Nonetheless, we encourage you to apply the recommended settings. For the latest updates, please refer to this link https://community.intel.com/t5/Processors/June-2024-Guidance-regarding-Intel-Core-13th-and-14th-Gen-K-KF/m-p/1607807#M73544 and do keep us informed about the results.

Best regards,

Norman S.

Intel Customer Support Engineer

[RamyerM_Intel]

Hello T0ny, 

I am just checking in if you were able to follow our previous recommendation. If you encounter any issues, feel free to let us know. I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician

[NormanS_Intel]

Hello T0ny, 

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer