Intel Core i9-14900K - Unstable and crashing

[Bal-Sagoth]

Greetings. Made a new dekstop computer a year ago. More and more problems of games crashing. Problems poiting towards the processor.

Games crashing (non-exhaustive)

• Rune Factory Guardians of Azuma (Steam)
• Diablo IV (Battle.net)
• Path of Exile 1 & 2 (Steam)
• Runescape Dragonwilds (Steam)
• Fantasy Life i (Steam)
• Azure Saga : Pathfinder (Steam)

Config

• Graphic card - MSI GeForce RTX 4070 VENTUS 2X E 12G OC NVIDIA 12 GB GDDR6X 
• Processor - Intel Core i9-14900K
• Motherboard : MSI B760 TOMAHAWK WIFI
• RAM : Kingston FURY Beast - DDR5 - Kit - 64GB: 2 x 32 GB - DIMM 288-PIN - 6000 MHz / PC5-48000 - ungepuffIntel Extreme 

Other

• 2x20TB HDD (Western Digital) + 1X1TB SSD
• ANTEC P20CE case
• Fans : Be Quiet Dark Rock Pro 5 + Be Quiet Pure Wings 2 120 mm PWM
• Screens : Samsung Ecran PC ViewFinity S65VC, 34" 100Hz + Acer EK240YC Écran PC 23.8" Full HD 75 Hz

Type of error (from Rune Factory Guardians of Azuma)

LowLevelFatalError [File:D:\project\senbei_base\UE5\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line: 413]
DecompressShaderWithOodleAndExtraLogging(): Could not decompress shader group with Oodle. Group Index: 3155 Group IoStoreHash:89eb0a520125c251e2676a09 Group NumShaders: 18 Shader Index: 17190 Shader In-group Index: 3155 Shader Hash: 6B6CF1BB7B3D876F6A44924C6C450B3B6F8ACA85. The CPU (Intel(R) Core(TM) i9-14900K) may be unstable; for details see [this link] 

Tells me it couldn't allocate necessary video memory.

Sometimes Runescape Dragonwilds works, but I've never seen a game heating the computer so much, the processor claims 94°C temperature. It generally crashes after 30-45 minutes.

Solution 

I saw on reddit some dude saying I must use Intel Extreme Tuning Utility. I installed version 7.14.2.45, can't install version 10.0.1.31 for some reason.

Was told I must change in "performance active-core tuning" the 60x / 57x thing to 54x.

Yeah, great, except it's all greyed out and I can't change those values. Now. What do I do? I bought the processor 569€, so for that price I think I have the right to play in peace without crashes.

How do I fix this? How do I change the values in the software? Or in the BIOS?

NB : I'm a total noob, I know how to use a computer, but don't ask me to understand how it works. 

Thanks for the help.

[RandyT_Intel]

Hi @Bal-Sagoth,

Thank you for posting here in our community. To ensure we address your concern effectively, I kindly ask for some additional information. Please find the details requested below: 

• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Have you noticed any signs of overheating in the system? 
• Did you overclock the processor? Please note that if the system was overclocked, including voltage/frequency beyond the processor supported specifications, your processor voids warranty. 

Initial recommendation: If the motherboard BIOS allows, disable Turbo and run the system to see if the instability continues. If the instability ceases with Turbo disabled, let me know.

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Bal-Sagoth]

Thanks for the answer.

• When did the issue first occur? 

First sign was Diablo IV randomly crashing, some times after acquiring my new computer, but at the time I thought it was because the developper poorly optimized its game.

I reconsidered 3-4 months ago, after buying Path of Exile 2 and the game would randomly crash, and tell me sometimes about a video problem. Then I tried to run Path of Exile 1 and Dragon's Dogma, both games used to run on my older computer faultlessly, I had several dozens hours of gameplay, but since the new computer equipped with the i9-14900K it would be unplayable despite my best efforts to update any processor or graphic card driver. The games simply crashes several seconds after running. Most of the time without any message.

• Have you made any software or hardware changes to the system recently? 

No. The only softwares that get installed are games from Steam, I haven't installed any major software that would deal with computer performances. I only ever use the computer to play games or download stuff. And I ain't got no virus, I tend to avoid downloading softwares (except games from Steam) and .exe.

• Have you noticed any signs of overheating in the system? 

First time I noticed was on Diablo IV, the fans would become noisy and the air expelled from the computer was so hot it was almost burning. I played on Ultra. I made compromises, such as disabling ray tracing and other extra features that are demanding, but it changed nothing. Diablo IV would also unexpectedly crash sometimes, more and more frequently. I thought it was just Blizzard producing subpar material, because they have that kind of reputation and I had seen many comments about it online. The game is now unplayable to me since the last update (season), it crashes immediately after I load a character. And I no longer believe this is Blizard's fault.

• Did you overclock the processor? Please note that if the system was overclocked, including voltage/frequency beyond the processor supported specifications, your processor voids warranty. 

I don't even know what it is. I told you : I use my computer like an overpriced game console. As long as it's working, I ain't trying to do stuff to it, I'm far too dumb to understand what I do and I would never do something that'd risk damaging my computer. It cost me an arm and a leg, I don't have the funds to buy a new one like this, I had made my old computer in 2008 and kept it for 16 years despite it being obsolete. I simply can't afford to do something that would cause the computer to malfunction, so as long as it works, I change absolutely nothing, all I do is updating drivers and Windows when it asks.

Initial recommendation: If the motherboard BIOS allows, disable Turbo and run the system to see if the instability continues. If the instability ceases with Turbo disabled, let me know.

BIOS is kinda forbidden land to me, the kinda place I never set foot in, I'm too superstitious when it comes to computers and I always fear that doing something there would fcuk my computer up.

So, can you pinpoint precisely where that option is and what I should do. Is there some yes / no switch or must I enter some sorta command? Also.... How does one reach a BIOS? I think I haven't tried going there since the days of Wndows XP, and I never tried in Windows 11. I also not remember how one goes into that place...

Sorry, but I know very little in terms of messing with hard computer stuff. As I said, my motto is "if it ain't broken, don't tryna fix it". So as long as it works I ain't touching shti. Unfortunately I must do it myself here, 'cuz I can't afford to give my machine for repair and not have it for several days or worst, weeks. Also I don't have a car and the computer weighs as much as a dead cow.

Thanks for your patience.

[RandyT_Intel]

Hi @Bal-Sagoth,

I understand that dealing with BIOS can be intimidating. Here’s a simple guide to help you:

1. Restart your computer.
2. Press the key shown during startup (usually F2, F10, DEL, or ESC) to enter BIOS. Note: This may vary depending on your board design. As per the manual, you can access your settings by pressing F11. Please see the instructions for more details.-MAGB760TOMAHAWKWIFI.pdf
3. Use arrow keys to move around.
4. Look for sections like "Advanced" or "Settings."
5. Find the option you need (check your motherboard manual for help).
6. Use toggles or dropdowns to adjust settings—no commands needed.
7. Go to "Save & Exit" to save your changes and exit BIOS.

Be careful with changes. If you are uncomfortable making changes in BIOS, or if you need help locating specific options, I recommend contacting your motherboard manufacturer for support. They can provide detailed instructions tailored to your specific model and assist with any configuration needs.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Bal-Sagoth,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Bal-Sagoth]

Sorry man, I've yet to muster the motivation to go into that BIOS stuff.

I had envisionned to ask a colleague of mine to do it, but then the same day he got a brain hemorrage... I'm waiting for him to get better and ask him again.

[RandyT_Intel]

Hi @Bal-Sagoth,

I understand that you want to work on this together with your friend. In the meantime, here's some additional help to give you an idea of how to explore the BIOS, as there might be potential instability. You can check this link, which explains how to set the "Intel Default Settings." For "Turbo" settings, it would be best to contact MSI directly.

With that being said, is it okay if we temporarily close this thread? You can reach out to us again or post a new thread whenever you're ready or want to continue this discussion.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Bal-Sagoth,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,  

Randy T.  

Intel Customer Support Technician