Intel Extreme Tuning Utility (XTU) failing to install:

[Creedus]

Setup Failed

The same message I've seen over thirty attempts after trying to update my existing (and working) XTU installation.

I've tried running the XTUSetup executable as admin, extracting the Intel_XtuInstaller.msi and running it separately to attempt a manual installation, reinstalling the VC redist, toggling VBS and other related options just in case, but this is what I see every time I try to install XTU.

In this screenshot in particular, I tried pointing the dialogue to C:\ProgramData\Package Cache\{C22D3C4A-B53F-42F5-A1DD-DB577FCD7745}v7.14.2.45 because it had erroneously pointed to a different folder starting with "{906 ..." while supposedly looking for the specified MSI. But even manually pointing it, this dialogue persisted.

Also, the fact that clicking the "log file" button opens to the default Windows notepad is beyond infuriating, particularly because the path to that file is inaccessible except through manually punching in the file path from the tooltip that appears on the tab for the log file. I should be able to have my default app (Notepad++) open a godforsaken log file.

This software was working flawlessly prior to the last hour, and in an attempt to be generous to software developers, I decided I should update it to catch updates. What a mistake!

I've tried everything on these forums and elsewhere attempting to rectify whatever problem is preventing an MSI file from being found despite existing in broad daylight in my file explorer.

If I have to reinstall Windows just to resolve this, despite running through all relevant repair processes, I'll be rather unhappy with the quality of your programs.

[Creedus]

For clarity:

There are no drivers, services, or files that reference (Intel's) XTU or Extreme Tuning Utility.

[DeancR_Intel]

Hi Creedus,

Thank you for reaching out and providing detailed information about the issues you're experiencing with the Intel Extreme Tuning Utility (XTU) installation.

To help us better diagnose the issue, could you please provide a System Support Utility (SSU) report? This will help us gather detailed information about your system configuration. You can download the Intel SSU from the following link: Intel System Support Utility. Once downloaded, follow these steps:

1. Install and open the Intel SSU application.
2. Click on "Scan" to gather system information.
3. Once the scan is complete, click on "Save" to export the report.
4. Attach the report in your response to this email.

If you're not comfortable with this, please provide the model of your motherboard and CPU. This information will be helpful in diagnosing the issue.

If you prefer a faster communication method, please let me know if a phone call would be more convenient for you. I am available to discuss this issue at your earliest convenience and provide further assistance.

Thank you for your cooperation and patience. Please let me know if you have any other questions or need additional support.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Creedus]

Hi Dean,

Attached is the SSU report. Left the options as default.

Otherwise, my motherboard is an ASUS TUF GAMING Z690-PLUS WIFI, CPU is a Core i7-12700K.

[DeancR_Intel]

Hi Creedus,

I appreciate your effort for providing this information, I will look further into this internally and get back to you once I have the necessary information. 

Best regards, 

Dean R. 

Intel Customer Support Technician