NPU driver installation produces error code 1000

[MarcoAuday]

Today, 2025-07-24, I installed the new Intel NPU Driver but it produces error code 1000 immediately after my computer reboots. I tried reinstalling one more time with the same result. Also, the Intel Driver and Support Assistant keeps flagging the NPU as not installed.

My computer has an Intel Core Ultra 9 285k processor, ASUS ROG Maximus Apex Z890 motherboard, and I am running the latest Windows 11 with all the most recent updates applied.

About a week ago I was prompted to install the previous version of the NPU Driver and it was successfully installed the first time I tried.

By browsing the Internet I noticed that other users are having the same problem.

[VonM_Intel]

Hi MarcoAuday,

Thank you for posting in our Community and for providing system specs and the timeline of events, that really helps. You're encountering error code 1000 during the installation of the latest Intel® NPU Driver, and despite a reboot and reinstall attempt, the issue persists. You also mentioned that the Intel® Driver & Support Assistant (IDSA) continues to flag the NPU as not installed, even after your efforts. Given that the previous version installed successfully just a week ago and that you've already updated to the latest version of Windows 11, it's possible this issue may be linked to a conflict in the installation logic, a driver signature mismatch, or a recent Windows update interfering with NPU driver detection. 

To better understand your situation and assist you further, could you please confirm the following:

• Did the system show any warning or error in Device Manager after the reboot? Specifically, any yellow triangle icons or “Unknown device” entries?
• When running the installer manually, do you see a message that says the driver is already installed or incompatible? 
• Have you installed any beta or OEM-modified drivers in the past for the NPU or chipset?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Lebensstern]

Dear Intel Support Team,

I am experiencing the same issue. I don’t want to open a new thread and am writing here instead.

Answers to your questions:

• After restarting the system, are there any warnings or errors shown in Device Manager—especially yellow triangle icons or entries like "Unknown Device"?
  No.

• When manually running the installer, does it say that the driver is already installed?
  Yes.

• Have you previously installed beta or OEM-modified drivers for the NPU or chipset?
  I had the PC newly assembled by a computer store and received it on July 16, 2025. The previous driver was already installed.

System:
Windows 11 Home (64-bit), Build Version 24H2 (10.0.26100)
Intel Core Ultra 7 265KF
NVIDIA GeForce RTX 5070
RAM: 64 GB

Translated with ChatGPT.

Today, July 25, 2025, I manually reinstalled the driver and took photos. See attachment.

Thank you very much for your efforts to help us.

kind regards

[Learnmore_smart]

Same for me! I also got 1000, with an intel ultra 7.

I tried to uninstall the driver of NPU and reinstall again, it gives error 1014 after...

Thank you!

Sincerely.

[Razi_2002]

Did you manage to solve the issue with the error 1000?
If anyone could please inform me how

[Lebensstern]

Still waiting for a response/solution from Intel. It's not resolved yet.

[belinda1811]

I too am having the same problem!

I have gone through the uninstall, reinstall, repair etc process numerous times.

Installation has failed five times and intel driver & support assistant is showing 'installation failed with error code 1000 and 1001'.

Yet the software installation application is stating there is another version open, but then states 'the software installation is successful????' I have completed required reboot after every attempt!

ASUS NUC Intel® Core™ Ultra 7 155H        Microsoft Windows 11 Pro (64-bit)    24H2 (10.0.26100)

Description:
This download installs Intel® NPU Driver - Windows* 32.0.100.4181 for Intel® Core™ Ultra processors.

Version:
32.0.100. 4181Release date:
July 23, 2025Size:
117.58 MB

Intel® NPU Driver - Windows*

Installation failed with error code 1001

Installation failed with error code 1000

Are there any updates or details available to do an affective repair?? Unfortunately it is affecting my AI

I would really appreciate some advice. Thank you

[FeistySnacks]

I have this exact same issue. After manually installing it says that has installed okay, and when I try to install it again it only offers a repair option. After I repair, I restart, it is installed in my driver list, but I still get error 1000.

[Smaans]

Same problem here only I have a Lenovo Yoga Intel Core Ultra 5 125 U Intel® Graphics Family

[MarcoAuday]

Hi guys and girls,

I initially posted my message here, under Mobile and Desktop Processors, because I thought that the NPU driver is more related to processors than it is related to graphics. However, I noticed that there is a much larger number of postings under Graphics. Check it out.

To Von M., sorry for not replying earlier, the postings under Graphics kept me busy, and here are the answers to your questions:

1. No

2. No

3. No

[VicM]

Hi,

I too have the same problem with the NPU Driver Update install.

Please note: When I ran all the installations, the apply button asks if you want to repair the driver on every occasion and NOT Install Driver!

I keep getting errors on multiple occasions trying different methods of installation.

Examples:

Installing the driver through auto install on the Intel Driver & Support Assistant. Choosing either a complete wipe of the old driver or not.

Tried downloading the driver and running the NPU Driver (Windows 32.0.100.4181 for Intel®) again with same procedure as above and as an Administrator or not.      

Same error code of 1000 keeps coming up as the failure.

It's obvious there is a problem with the intel driver itself, judging by all the complaints listed.

I do suspect that maybe the driver may not have been made for the Windows Home version or most importantly those laptops that are in SAFE operation mode. I have encountered another update that won't install in the SAFE Operating Mode.

My System:

Processor: Intel® Core™ Ultra 7 155H > Intel64 Family 6 Model 170 Stepping 4 - 16 cores

Video Processor - Intel® Arc™ Graphics Family > Version32.0.101.6972

Operating System: Edition - Microsoft Windows 11 Home (64-bit) Version (Build) 24H2 (10.0.26120)

Memory 16GB.

[VicM]

Hi,

I too have the same problem with the NPU Driver Update install.

Please note: When I ran all the installations, the apply button asks if you want to repair the driver on every occasion and NOT Install Driver!

I keep getting errors on multiple occasions trying different methods of installation.

Examples:

Installing the driver through auto install on the Intel Driver & Support Assistant. Choosing either a complete wipe of the old driver or not.

Tried downloading the driver and running the NPU Driver (Windows 32.0.100.4181 for Intel®) again with same procedure as above and as an Administrator or not.      

Same error code of 1000 keeps coming up as the failure.

It's obvious there is a problem with the intel driver itself, judging by all the complaints listed.

I do suspect that maybe the driver may not have been made for the Windows Home version or most importantly those laptops that are in SAFE operation mode. I have encountered another update that won't install in the SAFE Operating Mode.

My System:

Processor: Intel® Core Ultra 7 155H > Intel64 Family 6 Model 170 Stepping 4 - 16 cores

Video Processor - Intel® Arc™ Graphics Family > Version32.0.101.6972

Operating System: Edition - Microsoft Windows 11 Home (64-bit) Version (Build) 24H2 (10.0.26120)

Memory 16GB.

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[VonM_Intel]

Hello MarcoAuday,

Thanks for following up, and no worries at all. I appreciate you getting back to me. And you’re absolutely right, with the increasing integration of NPUs in modern platforms, it can be tricky to decide whether the issue leans more toward graphics or processors. Totally fair call. However, I would like to request a few additional details to proceed with the next steps of the investigation:

• Operating System
  Could you please confirm which version of Windows you're currently using?
  (Supported versions include Windows 7, 8, 8.1, 10, or 11.)

  Web Browser
  Please let us know which browser you're using to access IDSA.
  (Supported browsers include Google Chrome, Mozilla Firefox, and Microsoft Edge. Internet Explorer and Brave are not supported.)

  Proxy Settings
  Are you currently using any proxy settings on your network that could affect connectivity?

  Security Software
  What antivirus or security software is currently installed on your system? Sometimes security applications can interfere with installations or network access.

  Browser Extensions/Plug-ins
  Do you have any browser extensions or plug-ins installed (such as script blockers, ad blockers, or privacy tools) that could be affecting site functionality?

• What is your exact version of IDSA?

If IDSA Installation Fails:
Please zip and attach all files located in the following folder:
C:\Users\[Your_Username]\AppData\Local\Temp
This location contains the installation log files, which are essential for identifying any errors during the installation process.

@Smaans @belinda1811 @FeistySnacks @Lebensstern ,

I empathize with the situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Razi_2002]

Currently using windows 11
Browser is Google chrome
No proxy settings
Antivirus isn’t blocking the download
No extensions or plug ins

[MarcoAuday]

Guys,

STOP POSTING YOUR MESSAGES ON THE MOBILE AND DESKTOP PROCESSORS FORUM.

THE BULK OF THE MESSAGES REGARDING THE NPU DRIVER CAN BE FOUND IN THE GRAPHICS FORUM, INSTEAD.

HERE:

NPU driver finishes OK but Error 1000 is reported - Intel Community

[VonM_Intel]

Hello MarcoAuday,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

@Smaans @belinda1811 @FeistySnacks @Lebensstern ,   

I empathize with the situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello MarcoAuday,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician