Intel Extreme Tuning Utility (XTU) gets stuck on splash screen

[ATune]

I get the splash screen and when I start intel extreme tuning utility (XTU), but I never get beyond that. I've tried reinstalling XTU, performing windows update. None have worked.

Specs:

Processor: Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz 3.70 GHz

Windows 10 pro Version 22H2

OS Build: 19045.2846

Any help will be appreciated, Thanks.

[DeividA_Intel]

Hello ATune, 

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Extreme Tuning Utility (Intel® XTU).

In order to better assist you, please provide the following:  

1. Was the Intel® Extreme Tuning Utility (Intel® XTU) working before?

2. Did the Intel® Extreme Tuning Utility (Intel® XTU) come preinstalled or did you install it?

3. Are you using a laptop or desktop computer?

4. When did the issue start?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[ATune]

1. Yes it was

2. No i installed it from this website (https://www.intel.com/content/www/us/en/download/17881/29183/intel-extreme-tuning-utility-intel-xtu.html?)

3. Desktop computer

4. After i reinstalled windows, i reinstalled all the apps and programs i had including Intel XTU but for some reason when i try to open it i just get stuck on the splash screen

[DeividA_Intel]

Hello ATune, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello ATune, 

Thanks for your response. Please try the following:

1. Run all the Windows optional updates (if available).

2. Uninstall any other overclocking tool in your system.

3. Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) and reinstall it:

• Steps: https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

Regards,  

Deivid A.  

Intel Customer Support Technician  

[ATune]

Hi Deivid A,

Thanks for the reply, but unfortunately this solution did not work for me and the issue still persists. Is there any other way this can be fixed?

[DeividA_Intel]

Hello ATune, 

Thanks for the confirmation. I would like to investigate this issue further, to proceed I will need the following:

Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[ATune]

Hi Deivid A,

Sorry for the late reply, here is the information on my system as requested.

[DeividA_Intel]

Hello ATune,  

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello ATune,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,
Deivid A.
Intel Customer Support Technician

[Epistaxis]

I am experiencing the same issue and followed the same methods listed above.

The utility has worked for months, just today I cannot get it to show itself on my desktop even though it is running in the taskbar and in the system tray.

I have uninstalled, reinstalled, restarted and made sure windows is up to date (win10)

Attached is my "everything" SSU file export.

[Zimmerson]

I'm having the exact same problems and I've been trying to fix this over the course of several days and still cannot fix said problem. 

PLEASE can I have some help here? 

I'd make my own forum post about this but I get hit with: 

- This is its own problem that i'll deal with another day -
An Unexpected Error has occurred

[Frankaupolis]

Hi, I've also had this same hang on the slash screen but I've found a solution.

I found and installed an older version of XTU which worked.

Then I uninstalled it and reinstalled the latest version available for May 2024 (v7.14.1.12) which now worked. Great success!

PS: The older version was v7.7.0.12, but maybe an other version more recent than v7.7.0.12 would've worked as well.. 

Hope this helps.

Frankaupolis =·D

[JustDewIt]

did not work