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Hello Parzival_Sam,
Thank you for posting in our communities.
For a possible solution, please try the troubleshooting steps outlined on the link below:
And if the issue still persists, please provide the following information below:
1. What version of XTU are you using?
2. Was the performance core ratio working fine before? If yes, have you made any changes before the issue occurred?
3. Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Parzival_Sam,
I would like to know if you have any questions regarding the recommendation that I have provided.
If so, kindly inform me, as I would be glad to assist you.
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Parzival_Sam,
This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.
Thank you.
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Parzival_Sam,
I hope you are doing well.
Since I have not heard back from you, I will now be closing our case.
If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.
Thank you.
Best regards,
Carmona A.
Intel Customer Support Technician

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