Intel TBEC (Turbo Boost Energy Counter) error

[ydaglian]

One of my customers is using the Intel TBEC (Turbo Boost Energy Counter) software to test one of their new designs using an Intel Core i3-1315U processor, but they are facing an error "Processor Configuration Error: LP_COUNT % CORE_COUNT != 0 (8 % 6) Parameter Name: Processor".

Please, can you help us to understand the reason for this error? Is TBEC an adequate software for this processor? Thank you!

[AlfredoS_Intel]

Hi Ydaglian,

Thank you for posting in our Intel Processor Community Forum.

We understand that you are trying to inquire about the error that your client is facing when running the Intel TBEC (Turbo Boost Energy Counter) error.  We may need time to determine the best course of action for your concern.

We would appreciate if you can provide the following details:

1. May we know what your client is running this tool?

2. Is the processor part of a custom design equipment or an IOT device?

Best Regards,

Alfred S

Intel® Customer Support

[AlfredoS_Intel]

Hi Ydaglian,

While waiting for your response, we conducted further checks on your request and we have determined that your concern is something that we do not support. Our recommendation is for you to consult your Intel Field Representative regarding the issue that you have raised.

We will be closing this thread. If you would like to give us an update or if you have further questions, please submit a new question as this thread will no longer be monitored.

Thank you for contacting Intel.

Best Regards,

Alfred S

Intel Customer Support Technician